Operations Associate

Overview

Job Title: Operations Associate

Location: Alpharetta, GA (Hybrid)
Work Status:
Hybrid (three days in the office, 2 days WFH)

Reports to: Operations Supervisor

Employment Type: Full time

Job Req : 2026

Begin Date: 5/31/2026

The Tokio Marine HCC (TMHCC) provides a diverse environment in the specialty insurance industry, offering a growing product portfolio and global reach. This role is part of the Cyber & Professional Lines Group within TMHCC.

• Process business inquiries for Underwriting review and enter client information into databases; maintain electronic filing records.
• Process bound applications, including review and issuing policies on behalf of the Underwriting Department.
• Process loss run requests for existing policyholders and/or brokers/agents.
• Identify and process new and renewal applications for underwriting review; ensure data accuracy in systems/applications/databases.
• Issue insurance policies and review terms, limits, premiums, and other details for accuracy.
• Prioritize daily workflow and produce high-quality, detail-oriented outputs; meet quality and production minimums.
• Review data for inconsistencies, retrieve missing information, and resolve discrepancies.
• Create and maintain correspondence and other records within electronic filing systems.
• Communicate professionally with internal and external clients via in-person, mail, email, phone, and electronic systems.
• Draft business correspondence on behalf of supervisors, managers, and other professionals.
• Develop expertise in the team’s function and pursue ongoing learning and growth.
• Complete tasks in a fast, high-quality, service-oriented manner; focus on time-sensitive, production-based work.
• Participate in system enhancement or process improvement discussions as appropriate.

• Education: High School or GED
• Experience: Minimum of 2 years of relevant and progressive office experience
• Other: Excellent data entry skills; ability to apply basic knowledge of principles, practices, and procedures
• Good written and verbal communication with an emphasis on confidentiality, tact, and diplomacy
• Strong organizational and analytical skills; ability to manage multiple tasks with excellent follow-through
• Team-oriented attitude with attention to detail; ability to detect discrepancies in wording, grammar, spelling, and numbers
• Flexible, able to handle competing demands, time-efficient, and prioritizes appropriately
• Good judgment and problem-solving abilities
• Intermediate proficiency with Microsoft Office
• Comfortable meeting quality and production measurements

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefits package. TMHCC is an equal opportunity employer and values a diverse workforce.

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Your success is our priority. TMHCC focuses on hiring capable, conscientious individuals, with support and trust to help you grow within the team.