Customer Service Representative - Temp Adult Activity Center

Job Summary & General Information

This position will be based at the Adult Activity Center. Under general direction of Recreation Center staff, performs a variety of office support and clerical duties of a general and specialized nature for an assigned Center; relieves department staff of routine administrative detail, receives and directs telephone calls and visitors; provides a variety of City and department information to the general public and City staff;

assists with incoming and outgoing mail. This position requires flexibility to work evenings and weekends as needed.

• Provides administrative support in preparing documentation, organizing/assembling data/documentation, and maintaining information/records relating to programs, trips, participants, instructors, and other departmental activities.
• Assists internal and external customers by answering questions about department programs and services, researching information, processing activity registrations/enrollments, printing rosters, City website, etc.
• Performs light housekeeping including but not limited to picking up trash, replacing paper goods, sweeping lobby and gym floors, keeping kitchen areas clean, washing coffee pots, etc.
• Monitors the recreation facility by supervising physical facility and grounds; monitors recreation programs, classes, and participants to ensure safety of participants; prepares class rooms for programs including checking room temperature, straightening chairs, turning on lights, opening doors; secures facility at the end of the day including turning off lights, computer, and copy machine, and locking doors.
• Performs light secretarial duties including typing, copying, and faxing as directed;
  Assists supervisor with tasks such as preparing mailings, filing, flyers, etc.;
  Processes incoming and outgoing mail; copies and distributes documentation; initiates/receives facsimile transmission of documents.
• Communicates with Center staff as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Operates a variety of office equipment including copiers, facsimile machine, scanner, calculator, and computer to enter, retrieve, review, or modify data; performs data entry functions by keying data into computer system; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, and/or other software programs.
• Maintains first aid practices and principles.
• Works department special events and facility rentals as needed.
• Performs related duties as required or assigned.

• High school diploma or GED equivalency preferred.
• Must be at least 16 years of age.
• Must be willing to work varying hours, including afternoons, evenings, weekends and/or holidays assigned.

Temporary Part-Time Customer Service Representatives are expected to adhere to the City of Alpharetta Dress Code Policy with the following exceptions:

Under the supervision of the Recreation Services Manager, full time staff are expected to assist in providing the necessary training to the part time center assistants at their specific sites. This training should include but not be limited to the following:

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist;

moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to…