Senior Sales Coordinator

At Ontex, we are making everyday life easier across generations. Worldwide our 5,500 colleagues are taking pride in their work, guided by our values – Passion, Reliability, Integrity, Drive and Everyone. Every day they are developing, producing, and distributing affordable and sustainable baby, woman and adult personal care products.

As a leading international provider of personal hygiene solutions for retailer brands and healthcare partners, founded in Belgium in 1979 and listed on Euronext Brussels, we believe that innovation should be accessible to everyone.

As we continue being 'Here for you’, we’re looking for a Senior Sales Coordinator to join our Commercial team.

The Senior Sales Coordinator plays a critical role in driving effective commercial execution by owning key sales operations, data, and forecasting processes that support revenue growth and customer performance. This role goes beyond coordination to proactive execution - ensuring accuracy, visibility, and momentum across sales forecasting, item management, customer reporting, and cross-functional alignment.

This position serves as a trusted operational partner to Sales, Supply Chain, Finance, and Customer Service, helping translate strategy into action while strengthening customer relationships and supporting data-driven decision-making.

• Own end-to-end item setup, maintenance, and updates across retailer portals and customer systems (e.g., mass, dollar, and retailer-specific platforms)
• Manage pricing setup, validation, and approvals, ensuring accuracy and alignment with customer agreements
• Coordinate product specifications, packaging, and artwork updates with Product, R&D, Design, and Compliance teams
• Maintain clean, accurate master data and documentation to support launches, line extensions, and ongoing item updates
• Proactively manage timelines and dependencies to ensure smooth commercialization execution
• Support and contribute to sales forecasting activities, including forecast file management, inventory alignment, and variance analysis
• Partner closely with Sales, Supply Chain, and Customer Service to address inventory constraints, raw material challenges, OTIF performance, and customer service issues
• Track orders, shipments, instock performance, and delivery issues, escalating risks and driving resolution
• Prepare and maintain customer-facing materials for line reviews, forecasts, and business updates
• Support trade deduction tracking and collaborate with Finance to reconcile claims and identify trends

Reporting, Analytics & Insights

• Build, maintain, and improve Excel-based trackers, dashboards, and reporting tools to support sales visibility and decision-making
• Leverage Nielsen or syndicated data to support sales analysis, performance tracking, and customer insights
• Create recurring and ad-hoc reports for internal stakeholders, ensuring data accuracy and consistency
• Support PowerPoint deck development for customer meetings, leadership reviews, and internal planning

Operational Excellence & Process Ownership

• Serve as an execution owner — identifying gaps in workflows, data, or documentation and implementing improvements
• Maintain organized shared drives, documentation standards, and version control across sales materials
• Coordinate product samples, customer requests, and internal deliverables with a strong sense of urgency
• Act as a reliable point of contact across functions, keeping work moving and following through on commitments
• Bring structure to ambiguous or imperfect processes while maintaining pace and accuracy

• Bachelor’s degree in Business, Marketing, Supply Chain, Analytics, or related field
• 3–6 years of experience in CPG sales operations, sales coordination, commercialization, customer operations, or supply chain support
• Strong experience working with retailer portals, item setup, pricing, product data, and customer documentation
• Hands‑on experience supporting sales forecasting, inventory planning, and forecast file management
• Experience working with Nielsen or similar syndicated data preferred
• Advanced Excel proficiency (lookups, pivot tables, large datasets, trackers, and reporting)
• Proficiency in PowerPoint and Microsoft Word for customer-facing and internal materials
• Working knowledge of SAP or similar ERP systems
• Comfortable working with raw data, forecast files, and inventory constraints
• Ability to manage multiple priorities in a fast‑paced, evolving environment
• Strong ownership mindset — an executor who anticipates needs, solves problems, and drives work forward
• Confident communicator who can work cross‑functionally and be customer-facing when needed
• Interest in continued growth within commercial, sales operations, or account support roles

If you're passionate about the role and believe you would be a great fit, we'd love to hear from you. We welcome candidates from all backgrounds to apply, ensuring a fair and transparent selection process.