Director, Business Operations

Overview

Director, Business Operations is a full-time in-office role. Local candidates only (relocation not offered).

Company:
Agilysys, Inc. (NASDAQ: AGYS). Agilysys is a global provider of hospitality software solutions, offering a suite of integrated Property Management Systems (PMS), Point-of-Sale (POS), and Inventory & Procurement (I&P) solutions. Headquartered in Alpharetta, GA, we serve the hospitality industry worldwide. Learn more at

The Director of Business Operations is responsible for leading global operational functions that support the company’s internal operations from order processing to invoicing, including hardware, software, warehouse, supply chain, and business operations activities. This role ensures operational efficiency, scalability, compliance, and regional alignment while leading a geographically distributed team. The Director oversees Business Operations staff across the US, India, and Asia Pacific regions, as well as the warehouse function, and partners closely with Finance, Sales, IT, Security, Product, Vendors, and Global Operations leaders.

• Business Operations Leadership
• Lead and continue to develop global business KPIs and reporting for measurements and performance improvement
• Manage sales order processing from initiating partnerships with sales for pipeline expectations to closing orders for invoicing within the ERP system
• Drive consistency and scalability of processes across regions
• Work closely with the sales organization for forecasting and order delivery management
• Serve as escalation point for operational risks and blockers

• Warehouse & Physical Operations Oversight
• Provide oversight of warehouse operations and staff (4 FTEs)
• Ensure accurate inventory handling, storage, fulfillment, and controls
• Oversee physical inventory counts, reconciliations, and audit readiness
• Partner with Supply Chain and Finance on inventory accuracy and valuation

• Supply Chain, Inventory & Procurement
• Oversee inventory planning, forecasting, run rates, and reorder strategies
• Ensure accurate item setup, kit configuration, and hardware lifecycle tracking
• Approve and oversee purchase orders and vendor spend within authority limits
• Develop and maintain relationships with hardware and software vendors, ensuring availability of product, reconciliation of inventory needs and establishment of procurement processes in new regions
• Maintain controls around inventory adjustments, obsolete stock, and write-offs

• Governance, Controls & Reporting
• Ensure strong operational controls and documentation
• Partner with Finance on audits, reconciliations, and reporting
• Provide operational reporting and insights to leadership
• Ensure compliance with internal policies and regional requirements

• Cross-Functional Partnership
• Work closely with Finance, Sales, IT, Product teams, and Global Ops
• Support business growth initiatives through scalable operations
• Lead continuous improvement initiatives across operational functions

• People Leadership Scope
• Direct/Indirect Reports: ~11 total
• • Business Operations: 7 (US, India, Asia Pacific)
  • Warehouse: 4 (Roswell, GA)
• Responsible for hiring, performance management, development, and succession planning

* The responsibilities listed are not an exhaustive list and other duties may be assigned if needed to support the business.

• Bachelor’s in Related Field preferred and 10–15+ years of experience in business operations, supply chain, or operations leadership
• Deep understanding of the sales order process
• Prior experience managing global teams
• Strong understanding of inventory, warehouse, and procurement processes
• Experience partnering with Finance on controls, audits, and forecasting; public company with SOX experience strongly preferred
• SaaS, technology, or hardware-enabled business experience strongly preferred
• Proven people leader with operational depth and executive presence
• ERP processing experience required;
  Net Suite specific experience a plus

Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental…