Account Coordinator

Account Coordinator (Administrative)

With more than 1,500 employees and 12 offices nationwide, Rogers is the largest self‑performing electrical, data and lighting contractor in the United States. Rogers specializes in ground‑up electrical construction, national rollouts and remodel programs, preventative maintenance and installation needs. With 40 years of experience, licenses in 48 states, and over 2,000 facilities constructed, we are constantly growing and looking for candidates to join our team.

Rogers is powered by our people. We have the power to get the job done for almost 40 years because of our team members. As a family‑owned business, we understand the importance of treating our team as extended family. Our team members are not here merely to support the business efforts, but our goal is for the team to thrive as individuals.

Learning is built into every role here 'll get mentorship from our leadership team and the opportunity to take ownership and grow your own professional pursuits.

• Positive, team‑focused, and inviting work environment with opportunities for advancement
• Health insurance (medical, dental, and vision)
• Life insurance, short‑term and long‑term disability, 401(k) with generous match, FSA and tax‑free HSA
• Paid‑time off and paid holidays
• Full gym with group fitness classes and personal trainers
• Collaborative office environment equipped with walking treadmills, open workspace and casual office dress code
• $100 employee referral bonus
• Rogers Caf (fully stocked coffee, beverages, snacks, etc.)
• Other exceptional perks

• Manage electrical, lighting, plumbing, and HVAC accounts for Fortune 500 companies
• Work with Sales to gather Service Level Agreements and agreed pricing documents
• Set up and conduct customer orientation meetings with Sales, Support Center, Operations, and Accounting to properly onboard customers
• Provide customers with status of assigned work orders, scheduling of technicians, parts on order, or any other relevant information regarding completion
• Submit work order quotes to customers and follow up to obtain approvals
• Generate weekly reports on all open work orders and follow up to ensure they are completed to customer satisfaction
• Manage the growth and retention of assigned accounts
• Identify cost‑saving opportunities for customers by analyzing type and frequency of work orders
• Conduct periodic visits to assigned customers, including field visits to inspect the service level of their work orders
• Handle all escalated calls and research the problem to determine issues affecting the customer
• Conduct monthly audits of quotes and invoices to ensure they follow customer requirements
• Generate various monthly KPI reports measuring our success against customers’ Service Level Agreements
• Conduct monthly conference calls with customers to ensure a positive ongoing relationship
• Work with Service Managers and Project Managers on a daily basis to support customers
• Work with the Accounting department on billing issues and ensure customers are invoiced in a timely manner
• Act as liaison for internal and external communications with assigned accounts
• Other duties as assigned

• Bachelor's degree in Business or related field
• 5+ years of experience in a high‑volume commercial electrical, plumbing, or HVAC service industry as an Account Manager, Service Manager, or Project Manager
• Ability to prioritize tasks according to deadlines and urgency, completing them in a timely and professional manner
• Ability to communicate verbally and in writing in a professional, courteous, and knowledgeable manner
• Ability to multitask using several screens/browsers while talking on the phone and navigating through systems
• Ability to comprehend, summarize, edit, and effectively communicate work order instructions
• Ability to create, edit, and analyze Excel spreadsheets, Word documents, PDF files, and PowerPoint presentations
• Must be proficient in the use of Excel

Rogers is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.