Director, Business Operations

Director, Business Operations

This Role is Full-Time in office. Local Candidates Only (Relocation not offered).

Agilysys, Inc. (NASDAQ: AGYS) is a leading global provider of next-generation hospitality software solutions that help our customers achieve High Return Hospitality by consistently delighting guests, retaining staff, and growing margins. We serve the hospitality industry across North America, Europe, the Middle East, Asia‑Pacific, and India, offering a comprehensive ecosystem of integrated Property Management Systems (PMS), Point‑of‑Sale (POS), and Inventory & Procurement (I&P) solutions.

Headquartered in Alpharetta, GA, our innovative team is dedicated to delivering state‑of‑the‑art technology and exceptional, customer‑centric service worldwide. Learn more at

The Director of Business Operations is responsible for leading global operational functions that support the company’s internal operations from order processing to invoicing process, including activities related to hardware, software, warehouse, supply chain, and business operations activities. This role ensures operational efficiency, scalability, compliance, and alignment across regions while leading a geographically distributed team.

The Director oversees Business Operations staff across the US, India and Asia Pacific regions, as well as the warehouse function, and partners closely with Finance, Sales, IT, Security, Product, Vendors and Global Operations leaders.

• Lead and continue to develop a global business KPIs and reporting for measurements and performance improvement
• Ability to manage sales order processing from initiating partnerships with sales for pipeline expectations to closing orders for moving to invoicing stage within ERP system
• Drive consistency and scalability of processes across regions
• Work closely with sales organization for forecasting and order delivery management
• Serve as escalation point for operational risks and blockers

• Provide oversight of warehouse operations and staff (4 FTEs)
• Ensure accurate inventory handling, storage, fulfillment, and controls
• Oversee physical inventory counts, reconciliations, and audit readiness
• Partner with Supply Chain and Finance on inventory accuracy and valuation

• Oversee inventory planning, forecasting, run rates, and reorder strategies
• Ensure accurate item setup, kit configuration, and hardware lifecycle tracking
• Approve and oversee purchase orders and vendor spend within authority limits
• Develop and maintain relationships with hardware and software vendors, ensuring availability of product, reconciliation of inventory needs and establishment of procurement processes in new regions
• Maintain controls around inventory adjustments, obsolete stock, and write‑offs

• Ensure strong operational controls and documentation
• Partner with Finance on audits, reconciliations, and reporting
• Provide operational reporting and insights to leadership
• Ensure compliance with internal policies and regional requirements

• Work closely with Finance, Sales, IT, Product teams, and Global Ops
• Support business growth initiatives through scalable operations
• Lead continuous improvement initiatives across operational functions

• Direct/Indirect Reports: ~11 total
  • Business Operations: 7 (US, India, Asia Pacific)
  • Warehouse: 4 (Roswell, GA)
• Responsible for hiring, performance management, development, and succession planning
• The responsibilities listed are not an exhaustive list and other duties may be assigned if needed to support the business.

• Bachelor’s in Related Field preferred and 10–15+ years of experience in business operations, supply chain, or operations leadership
• Deep understanding of the sales order process
• Prior experience managing global teams
• Strong understanding of inventory, warehouse, and procurement processes
• Experience partnering with Finance on controls, audits, and forecasting; public company with SOX experience strongly preferred
• SaaS, technology, or hardware‑enabled…