Billing Specialist, Shared Services

CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.

We are seeking a detail-oriented and customer-focused Billing Specialist to join our team. The ideal candidate will sustain a culture of continuous improvement, deliver effective billing processes, and demonstrate a commitment to outstanding customer service.

Hybrid 3 days in office. 100% in office during transition.

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:

• O2C (Order-to-Cash):
  Manages the customer journey from order to payment, driving smoother revenue processes.
• R2R (Record-to-Report):
  Enables robust financial reporting and accounting.
• P2P (Procure-to-Pay):
  Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
• Center of Excellence
  :
  Drives innovation and continuous improvement.
• Payroll (Hire-to-Retire):
  Ensures accurate, compliant employee payments.

Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

• Sustain continuous improvement for billing processes.
• Perform tasks assigned by the Billing Supervisor/Manager.
• Stay updated on billing best practices and trends.
• Promote process improvements and automation initiatives.
• Monitor billing controls and key operational management controls.
• Follow Billing sub-team and SSC team policies, procedures, and controls.
• Coordinate with teams at various localized operating companies.
• Create and distribute customer invoices.
• Review invoices for accuracy.
• Perform billing and reconciliations in SAP.
• Analyze billing data to identify trends and inefficiencies.
• Support billing inquiries and resolve disputes.
• Complete billing work with high accuracy and attention to detail.
• Provide guidance to Billing Analysts.
• Engage in professional development and innovative thinking.

• Work within the Billing sub-team to improve processes and efficiency.
• Drive towards automation over manual work.
• Collaborate with team members to meet timelines and manage risks.

• Bachelor’s degree or equivalent work experience.
• Prior experience in finance and accounting functions or shared services preferred.
• Minimum 2 years of experience with SAP or equivalent ERP in a shared services environment required.
• Familiarity with designing and standardizing transactional processes.
• Working knowledge of building products/construction industry practices preferred.
• Proven track record of delivering high levels of customer service.

• Excellent problem-solving skills and decision-making ability.
• Understanding of business processes in heavy building material and construction organizations preferred.
• Strong stakeholder engagement and communication skills.
• Ability to lead and motivate others.
• Excellent written and verbal communication skills (English).
• Familiarity with point of sales systems (POS).
• Ability to navigate competing priorities and maintain a collaborative culture.
• Familiarity with invoices, sales orders, credit memos, and bank deposits.
• Proven skills in process improvement and technology-enabled efficiencies.
• Ability to prioritize and provide clarity.

• Ability to communicate by telephone and in person.
• Ability to use a computer for word processing, email, and document preparation.
• May require extended periods of sitting.
• Normal office working conditions with a quiet noise level.
• Hybrid role with flexible work options, requiring some in-person presence.

If you are a motivated individual with a strong focus on customer service and a keen eye for detail, we encourage you to apply for this exciting…