Assistant Account Manager -Commercial Lines

We’re seeking an Assistant Account Manager in the Mid‑South Specialties division whose responsibilities include managing day‑to‑day operational aspects of accounts and ensuring exceptional client service.

Duluth, Georgia – in‑office, Monday‑Friday.

• Act as client advocate always.
• Maintain a positive relationship and excellent communication with client and co‑workers.
• Respond promptly to client inquiries via phone, mail, and email in a professional and courteous manner; strive to resolve all inquiries during first communication.
• Manage Certificate Requests.
• Follow up on Notices of Cancellation.
• Issue Auto .
• Process Policy Change Requests.
• Check mailbox daily.
• Perform Online Rating for Small Business.
• Follow up for Renewal Policy Issuance.
• Prepare Renewal Proposals.
• Manage Binders.
• Handle Invoicing.
• Conduct Process Audits.
• Post documents to EPIC Portal.
• Obtain Loss Runs.
• Create Loss Summary Tracking.
• Prepare Acord Applications.
• Seek insurance knowledge through training and education.

• High School / GED education required; college graduate preferred.
• P&C Insurance License or related work experience preferred; if not licensed, must obtain within 90 days of hire.
• Working knowledge of computers and relevant software applications, e.g., MS Office, Outlook.

• Excellent written, verbal, listening and organizational skills.
• Strong language, mathematical, analytical and reasoning ability.
• Ability to work within a team environment.
• Sense of urgency when responding to an inquiry.
• Capability to multi‑task and prioritize multiple projects.
• Attention to detail while meeting deadlines.
• Punctuality and reliability.
• Attends internal and external training classes and seminars.
• Maintains confidentiality of information.

Base pay determined by experience, skills, training, certifications, education, internal equity and market data.

• Generous Paid Time Off.
• Managed PTO for salaried/exempt employees; 22 PTO days for hourly/non‑exempt employees, 12 company‑observed paid holidays, 4 early‑close days.
• Paid parental leave, pregnancy disability and bonding leave, organ donor/bone marrow donor leave.
• Employee referral bonus of $1,500 per hire.
• Employee recognition programs and additional awards (including trips).
• Employee Resource Groups:
  Women’s Coalition, EPIC Veterans Group.
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning and Menopause & Midlife Support.
• 401(k) matching, medical, dental, vision, and wellness & employee assistance programs.
• 50/50 work culture fostering collaboration, teamwork and inclusion.

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcomes to our clients.

As set forth in EPIC Brokers’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Massachusetts G.L.c. 149 section 19B (b) requires that it is unlawful to require or administer a lie detector test as a condition of employment.