Associate Onboarding Project Manager

Job Description

Associate Onboarding Project Manager is responsible for leading small to mid-size client onboarding and implementation projects for new and existing business. This role also assists in management of larger, more complex projects implementing new and existing business.

• Leads project kickoff meetings with cross‑functional partners for small to mid-size client onboarding and implementations.
• Leads and facilitates effective project meetings throughout the project lifecycle, including issue tracking, status reports, and communications to stakeholders and leadership.
• Acts as key partner to the line of business during client onboarding: assesses customer needs, understands business objectives, and liaisons between the line of business and cross‑functional partners.
• Plans, documents and executes all phases of the client onboarding project lifecycle, including scope management, requirements management, work schedule and timeline management, priority and dependence management, and the assignment of roles and responsibilities to implementation partners.
• Leads the project team on development efforts and ensures customer satisfaction through quality and timely product delivery.
• Lends subject‑matter expertise and knowledge management to the project team and stakeholders throughout the project lifecycle, including functional, technical, and system‑specific knowledge.
• Provides support to team and leaders for larger, more complex projects.
• Assists with general department daily activities and special projects.

• 0+ with Bachelor’s degree. Additional experience may be accepted in lieu of education or degree.
• Customer service experience highly preferred.
• Excellent organizational skills with the ability to prioritize workload to adhere to strict deadlines.
• Ability to multi‑task while maintaining strict attention to detail.
• Ability to maintain effective interpersonal relationships.
• Demonstrated strong customer and service focus.
• Strong analytical and problem‑solving skills.
• Ability to coordinate issues between internal and external clients and the development teams.
• Excellent verbal and written communication skills.

Pay Grade 18. $56,900 – $119,200.

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23‑A.