Director of Revenue Operations

Who We Are Load Up is on a mission to make removal and disposal simple, honest, and stress-free. Founded in 2014, we set out to disrupt an industry known for hidden fees and vague pricing — and built a tech-powered platform that gives customers real-time, upfront pricing and a vetted network of local pros who show up and get it done.

No guessing. No surprises. Just honest service, done right.

Who We Are Load Up is on a mission to make removal and disposal simple, honest, and stress-free. Founded in 2014, we set out to disrupt an industry known for hidden fees and vague pricing — and built a tech-powered platform that gives customers real-time, upfront pricing and a vetted network of local pros who show up and get it done.

No guessing. No surprises. Just honest service, done right. Today, we're one of the largest on-demand junk removal and home services platforms in the country, matching individuals and businesses nationwide with trusted providers for removal, disposal, assembly, and hourly labor. We're one of Inc.'s 5000 Fastest-Growing Companies and have been a certified Great Place to Work® since 2019. We're growing fast, and we're looking for talented, driven people who want to help us keep reimagining what this industry can be.

If you're excited by the idea of building something real, moving quickly, and doing right by customers, join our mission!

We are seeking an experienced and strategic Director of Revenue Operations to lead and scale our revenue operations function. This role will partner closely with Sales, Marketing, Customer Success, Finance, and Product to drive predictable revenue growth, streamline go-to-market processes, and build an analytics-driven operating model. The Director will design and implement systems, processes, and reporting that enable the business to forecast accurately, operate efficiently, and continuously improve conversion and retention across the customer lifecycle.

• Lead and build the Revenue Operations team, providing coaching, prioritization, and clear execution plans to support company growth goals.
• Own revenue operations strategy and roadmap across sales, marketing, and customer success, aligning operational priorities to business objectives.
• Design and optimize end-to-end lead-to-cash processes, including lead routing, qualification, pricing governance, quote-to-cash, contract lifecycle, and renewals.
• Develop and maintain forecasting models, pipeline hygiene standards, and CRM best practices to drive predictable monthly and quarterly revenue performance.
• Implement metrics, dashboards, and self-service analytics that provide timely insights for GTM leaders and executives.
• Partner with Finance to ensure revenue recognition, billing, and commission processes are accurate and scalable.
• Evaluate, select, and manage GTM technology stack (CRM, Rev Ops tooling, marketing automation, CPQ, billing) and own integrations and data integrity across systems.
• Lead cross-functional projects to remove friction, increase conversion rates, and improve customer retention and lifetime value.
• Establish and enforce SLAs, playbooks, and governance that ensure consistency and operational excellence across go-to-market teams.

• Bachelor’s degree in Business, Finance, Analytics, or related field, or equivalent practical experience.
• 7+ years of progressive experience in revenue operations, sales operations, strategy, or related GTM operational roles, with 3+ years in a leadership capacity.
• Proven track record building and scaling Rev Ops functions at high-growth, data-driven organizations.
Deep operational knowledge of CRM platforms (Hub Spot preferred), marketing automation, CPQ, billing systems, and data warehouses.
• Strong analytical skills with hands-on experience building forecasts, dashboards, and complex models using SQL and BI tools (Tableau, Looker, or similar).
• Experience owning lead-to-revenue processes, quote-to-cash, commission models, and revenue recognition best practices.
• Excellent cross-functional collaboration skills; able to influence stakeholders at all levels and translate strategy into execution.
• A…