Product Operations Lead

This Product Operations Lead role focuses on driving initiatives across a global, 20+ country workforce, standardizing product tool usage (specifically Aha!), and driving AI adoption to enhance product development maturity.

• This position is based out of our Alpharetta, Georgia office or Midtown ATL (OAC) office.
• We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday-Thursday), paired with Friday Flexibility to wrap up your week remotely.
• This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT extension support.
• This position is not open to third-party vendors or C2C.
• In person interviews are required.

• Identify, implement and optimize scalable process improvement strategies to build efficiency and clarity across the product organization.
• Optimize usage of AI to drive operational efficiencies, quality, and maturity of the product organization.
• Champion a product-led culture and continuous improvement philosophy by identifying maturity gaps and supporting upskilling efforts.
• Standardize meeting materials and reporting formats for key executive and quarterly planning reviews.

• Drive tool usage standardization efforts across a globally distributed workforce in 20+ countries.
• Drive AI usage to optimize maturity of the product development process and in combination with other tools across the enterprise.
• Lead the day-to-day administration, configuration, and customization of our enterprise product tool (Aha!) to support product planning and execution.
• Independently guide stakeholder teams to set up and tailor workflows within established guidelines, maintaining clear configuration policies and documentation.
• Govern license management and usage across the platform to maximize the investment.
• Analyze key insights to identify variances, anomalies, and underlying operational trends to support executive decision-making.
• Define, standardize, and maintain core metrics and calculation methodologies to ensure reporting accuracy and consistency across product lines.
• Partner with cross-functional teams (including Product, Technology, Data & Analytics, and Finance) to track critical initiative health and NPI program metrics.

• Education:
  
  Bachelor's degree in Business, Technology, Product Management, or a related field (or equivalent practical experience).
• Business Analysis & Product
  
  Experience:
  
  5+ years of experience as a Business Analyst, Product Operations Analyst, or Product Manager in a technology or data-driven organization.
• Analytics & Reporting:
  Proven track record in business intelligence reporting, defining key performance indicators, and analyzing complex data to solve stakeholder problems.
• Frameworks & Methodologies:
  Demonstrated proficiency in Agile methodologies and standard project management frameworks.
• Stakeholder Management:
  Demonstrated ability to build trust, influence without authority, and align cross-functional teams in a matrixed environment.

• Tool Expertise: 1-2+ years of hands-on experience administering, configuring, and optimizing product and project management platforms (e.g., Aha!, Jira, Smartsheets).
• Experience utilizing AI tools to accelerate and optimize work across the product management lifecycle.
• Professional certifications such as PMP, Certified Scrum Master (CSM), or Agile credentials.
• Process improvement experience or certifications (e.g., Lean Six Sigma).
• Practical experience applying Design Thinking frameworks (e.g., user personas, empathy mapping, rapid prototyping) to solve business challenges.
• Experience leading strategy, planning, or enablement initiatives for internal digital transformation efforts.

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