Retail Business Operations Manager

• Manage the end-to-end commercial workflow for Retail Operations vendors — third-party labor providers, fixture manufacturers, and other retail operations partners.
• RFP management:
  Manage the RFP workflow for retail operations vendors: scope development, bid solicitation, evaluation support, and award documentation.
• Vendor onboarding:
  Own vendor onboarding end to end — contracts, W-9/insurance documentation, compliance requirements, and setup in company systems.
• GRS / ERP accuracy:
  Maintain accuracy in GRS (Hisense ERP): purchase orders, goods receipts, vendor records, and cost-center coding for all retail operations spend.
• Invoicing:
  Manage the vendor invoicing cycle — validate invoices against POs, contracts, and completed work.
• Proof of performance:
  Administer the proof-of-performance process: collect, audit, and archive completion documentation (photos, signoffs, service reports) for third-party labor.
• Budget vs. actual:
  Own budget-versus-actual tracking for retail operations spend: maintain trackers, reconcile monthly with Finance, flag variances early, and support forecasting and accrual processes.
• Cross-functional liaison:
  Serve as the working-level liaison between Finance, Marketing, and Retail Operations.

• Bachelor’s degree in Business, Finance, Supply Chain, or a related field, or equivalent practical experience.
• 8–10 years of experience in business operations, vendor management, procurement, or financial operations — ideally supporting retail execution, merchandising, or field services.
• Hands-on ERP experience (SAP or comparable; GRS experience a plus): purchase orders, goods receipts, invoice matching, and vendor master data.
• Demonstrated experience managing vendor life cycles — RFPs, contracts, onboarding, performance documentation, and payment resolution.
• Strong command of budget management: tracking committed vs. actual spend, reconciliations, accruals, and variance analysis.
• Familiarity with Excel and structured trackers, and the discipline to keep data clean at transaction level; dedicated business analyst support handles advanced reporting.
• A process-minded, detail-driven working style with the communication skills to keep Finance, Marketing, and Operations stakeholders aligned — and the backbone to hold vendors accountable.

Demonstrates expertise in vendor management, including RFP processes, onboarding, and performance documentation, while maintaining accuracy in ERP systems and budget management. Strong communication and organizational skills facilitate effective collaboration across Finance, Marketing, and Retail Operations.

• Vendor Management
• RFP Management
• ERP Experience (SAP or Comparable)
• Budget Management
• Cross-Functional Collaboration

• Vendor Lifecycle Management
• Budget Tracking
• Variance Analysis
• Invoice Matching
• Purchase Orders
• Goods Receipts
• Compliance Requirements
• Data Management
• Contract Management
• Performance Documentation

• Detail-Driven
• Process-Minded
• Communication Skills
• Accountability

• Retail Operations
• Procurement
• Financial Operations
• Supply Chain
• Merchandising

• GRS
• ERP Systems
• Excel