Vice President, Business Operations - Prisma

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Full Time Senior Management Alpharetta, GA, US

5 days ago Requisition

Job title:

VP, Business Operations

Reports to:

President, Priority Tech Ventures

Department:
Prisma

Grade: 22

About Priority Commerce:

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

Prisma is a fast-growing property technology business within Priority, delivering innovative software and payments solutions that help property owners and managers simplify operations, accelerate cash flow, and improve the resident experience.

The Vice President, Business Operations serves as the operational leader for the Prisma business, partnering closely with business leadership to translate strategic priorities into execution. This role is responsible for establishing the operating rhythm of the business, improving cross-functional execution, developing scalable processes, and ensuring teams remain aligned around delivering exceptional customer and business outcomes.

Prisma operates with the mindset of a startup—fast-paced, collaborative, and highly entrepreneurial. Success in this role requires someone who enjoys building, thrives in ambiguity, and is equally comfortable developing long-term operating models and rolling up their sleeves to solve immediate business challenges. The ideal candidate brings a strong bias for action, creates clarity from complexity, and builds systems that enable sustainable growth without creating unnecessary bureaucracy.

Responsibilities:

Business Operations & Execution

Partner with Prisma leadership to translate strategic priorities into actionable operating plans.

Establish and manage the operating cadence for the business, quarterly planning, business reviews, and performance reporting.

Develop executive dashboards, KPIs, and scorecards that provide visibility into business performance and support data-driven decision making.

Drive accountability and own the execution framework for Prisma's strategic priorities, proactively identifying missed commitments, resolving cross-functional blockers, escalating risks, and driving corrective action with functional leaders.

Identify operational bottlenecks and implement practical solutions that improve execution, efficiency, and customer outcomes.

Partner with Finance and functional leaders to establish and monitor revenue, margin, operating expense, customer, productivity, and capacity metrics, ensuring operational decisions support Prisma's financial objectives.

Cross-Functional Leadership

Partner across Sales, Customer Success, Implementations, Operations, Product, Engineering, Marketing, and Finance to improve alignment and execution.

Improve communication and coordination across teams to ensure seamless customer experiences throughout the customer lifecycle.

Own and continuously improve the end-to-end customer operating model across Sales, contracting, implementation, launch, adoption, ongoing customer success, retention, and expansion—ensuring clear ownership, effective handoffs, defined success criteria, and accountability at each stage of the customer lifecycle.

Identify and resolve gaps across the customer journey, ensuring risks, dependencies, and breakdowns between functions are surfaced early and addressed…