VP - Pet Partners and Digital Experience

Role Summary/Purpose

The VP - Pet Partners and Digital Experience will be a pivotal role in realizing Synchrony’s ambitious Health and Wellness growth goals - driving strategic solutions and growing the pet market portfolio for the platform. This will involve working with external partners and cross functionally to identify expanded revenue opportunities and deliver growth initiatives for the pet business vertical across the Care Credit.

This role will also coordinate with Care Credit’s pet insurance partnerships with Doubtless and Clarus where opportunities for broader go-to-market across multiple companies makes sense.

• Drive commercialization (accounts, transactions) by serving as relationship lead for key ISV and digital partners
• Source and negotiate partnership agreements directly with pet software and eCommerce partners; obtain IRSC approval and own partnership growth initiatives
• Collaborate with Pet leadership, H&W ISV team, Business Development, Ventures, and Strategy to build pipeline of prospective software integrations and eCommerce partnerships and new product opportunities for existing partners
• Liaise with Vet CD team to provide subject matter expertise as required for large and mid-size partners who want to learn more about (or are already utilizing) the ISV workflow integrations established
• Collaborate with marketing to test DTC acquisition opportunities via eCommerce partners
• Work cross functionally and enterprise-wide to support growth through new market opportunities, products, and partnerships, to enhance Synchrony’s position in pet industry
• Engage, influence, and coordinate prioritization of business objectives and IT development
• Track and report performance:
  Establish KPIs (pipeline, integrations delivered, activation/adoption, volume/revenue, partner health/NPS) and provide regular executive updates and recommendations
• Perform other duties and/or special projects as assigned

• Bachelor’s Degree in a related field (healthcare or business) and 10+ years of experience in strategic partnerships, business development, product partnerships, or ecosystem/channel leadership, ideally within healthcare, fintech, payments, or lending; OR
  2) in lieu of a Bachelor's Degree, a high school diploma/GED and 13+ years of experience in strategic partnerships, business development, product partnerships, or ecosystem/channel leadership, ideally within healthcare, fintech, payments, or lending
• Demonstrated collaboration, project management, problem-solving, quantitative, and qualitative analysis skills
• An understanding of payments, B2B practice workflow tools, and how integrations drive distribution
• Ability to source, evaluate, and negotiate complex partnership agreements, including commercial terms and joint go-to-market plans
• Strong critical thinking skills with an ability to creatively develop solutions that address client needs
• Experience leading and developing high-performing teams, with a track record of delivering measurable partner-led growth
• Highly organized operator with strong program management skills and the ability to manage multiple work streams in a fast-paced environment
• Strong analytical and financial acumen; ability to build business cases, size opportunities, and manage to KPIs
• Expected to travel 25-50% based on partner/conference schedules
• Ability and flexibility to travel for business as required

• Advanced degree/MBA preferred
• Experience launching new initiatives and/or products to drive business growth
• Strong overall knowledge of consumer lending, including IT, Operations, Marketing, Risk, and Finance
• Established leadership acumen:
  Superior influencing and negotiating ability, with strong organization and project management expertise
• Creative problem solver:
  Deriving cohesive and insightful solutions from desperate information, including both quantitative and qualitative inputs, to meet business objectives
• Excellent communicator:
  Leading effective and efficient meetings, creating and delivering executive-level summary reports and presentations, and tailoring communications to the audience
• Highly relational:
  Engaging and…