SSA Cordant Contracts Manager

SSA Cordant Contracts Manager

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Join Our Bently Nevada Services Team!

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Our Bently Nevada Services team performs installations, configurations, commissioning, troubleshooting, and training activities for Bently Nevada hardware and software solutions. We support customers across Oil & Gas, Power Generation, Chemicals, Pulp & Paper, Manufacturing, and other process industries by helping protect and monitor critical assets.

As an SSA Cordant Contracts Manager, you will play a key role in driving customer satisfaction and operational excellence through the successful execution of long-term subscription-based service agreements. You will oversee contract performance, manage customer relationships, identify growth opportunities, and ensure financial commitments are achieved while delivering exceptional service.

As an SSA Cordant Contracts Manager , you will be responsible for:

• Serving as the primary owner of customer subscription service agreements, ensuring successful execution, customer satisfaction, and achievement of contractual and financial commitments

• Acting as the main point of contact for customers, coordinating with cross-functional teams to ensure seamless contract delivery and issue resolution

• Monitoring compliance with contractual obligations, service level agreements (SLAs), operational requirements, performance metrics, and financial targets

• Partnering with regional Sales and Service teams to identify growth opportunities, expand existing contracts, and develop value-added service solutions

• Leading contract governance activities, including business reviews, performance assessments, risk management, and customer engagement initiatives

• Coordinating safety programs, quarterly site reviews, and team training activities to ensure compliance with Baker Hughes and Bently Nevada Health, Safety, and Environmental (HSE) standards

• Managing a portfolio of subscription-based service agreements across multiple industries, including Oil & Gas, Power Generation, Chemicals, Manufacturing, and Pulp & Paper

• Driving operational excellence through effective scheduling, milestone management, proof-of-delivery documentation, invoicing support, and KPI reporting

• Collaborating with internal stakeholders to optimize contract performance, improve customer outcomes, and support long-term customer retention

• Maintaining accurate contract records, financial forecasts, and performance reports while proactively identifying and mitigating risks

To be successful in this role you will:

• Have a Bachelor’s degree from an accredited college or university, or an equivalent combination of education and relevant industry experience

• Have a minimum of 5 years of experience in contract management, project management, customer success, service delivery, or related roles within industrial sectors

• Demonstrate experience managing customer-facing commercial agreements, service contracts, or subscription-based service programs

• Possess strong business acumen with the ability to manage financial commitments, contractual obligations, operational performance, and customer expectations

• Have excellent verbal and written communication skills with the ability to build relationships across customers, leadership teams, and cross-functional organizations

• Demonstrate the ability to prioritize competing demands and manage multiple projects in a fast-paced environment

• Hold a valid driver’s license and be able to obtain and maintain a Transportation Worker Identification Credential (TWIC) card, if required

• Be willing and able to travel up to 30% as needed to customer sites and company locations

Preferred qualifications include:

• Experience managing long-term service agreements, asset performance contracts, or subscription-based service offerings

• Knowledge of industrial reliability, condition monitoring, asset performance management, or rotating equipment technologies

• Familiarity with contract negotiations, commercial risk management, and customer account management

• Experience supporting customers in Oil & Gas, Power Generation, Chemicals, Manufacturing, Mining, Pulp & Paper, or related industrial…