Revenue Operations Director

About the Role

Load Up is hiring a Director of Revenue Operations to own go-to-market operations across Sales, Marketing, and Customer Success. This onsite leadership role in Alpharetta, GA is a chance to build scalable systems, improve revenue predictability, and drive the company's next stage of growth — from lead-to-revenue and quote-to-cash processes to forecasting, CRM strategy, and GTM technology.

• Lead and scale the Rev Ops function, developing strategy and roadmap across Sales, Marketing, and Customer Success

• Partner with GTM leaders to translate business objectives into scalable processes, systems, and operating plans

• Establish SLAs, playbooks, and governance across go-to-market teams

• Identify operational bottlenecks and lead cross-functional initiatives that improve conversion, retention, and customer lifetime value

• Own and optimize the end-to-end lead-to-revenue and lead-to-cash process, including routing, qualification, pipeline management, pricing governance, and renewals

• Optimize quote-to-cash processes, including quoting, contracts, billing, and revenue workflows

• Partner with Finance to improve revenue recognition, billing, and commission processes

• Build repeatable processes that support efficient growth as the organization scales

• Develop forecasting models that improve monthly and quarterly revenue predictability

• Establish pipeline management and CRM hygiene standards across the organization

• Build executive dashboards and self-service analytics for GTM leaders

• Define and monitor KPIs across the customer and revenue lifecycle

• Use SQL and BI tools to analyze pipeline, conversion, retention, and revenue performance, translating findings into recommendations for leadership

• Own the strategy and performance of the company's go-to-market technology stack, including CRM (Hub Spot experience preferred), marketing automation, CPQ, billing, and analytics platforms

• Own integrations and data integrity across GTM systems

• Partner with technical and business stakeholders to build reliable data flows and scalable system architecture

• Build, lead, and develop a high-performing Revenue Operations team

• Establish priorities and execution plans that align the Rev Ops organization with company goals

• Partner closely with Sales, Marketing, Customer Success, Finance, and Product

• Lead cross-functional projects that improve operational efficiency and revenue performance

• Balance long-term systems strategy with near-term revenue priorities

• Bachelor's degree in Business, Finance, Analytics, or a related field, or equivalent practical experience

• 7+ years of progressive experience in Revenue Operations, Sales Operations, GTM Operations, strategy, or related operational roles

• 3+ years of leadership experience building, managing, or scaling teams

• Proven experience building or scaling a Revenue Operations function within a high-growth organization

• Strong knowledge of CRM platforms, with Hub Spot experience preferred

• Experience with marketing automation, CPQ, billing systems, Rev Ops platforms, and data warehouses

• Hands-on experience developing revenue forecasts, dashboards, and analytical models

• Experience using SQL and BI tools such as Tableau, Looker, or similar platforms

• Strong understanding of pipeline management, forecasting, lead management, and CRM data governance

• Experience owning lead-to-revenue, lead-to-cash, and quote-to-cash processes

• Knowledge of commission models, billing operations, and revenue recognition best practices

• Strong project management skills, with the ability to lead complex, cross-functional initiatives

• Ability to influence stakeholders across Sales, Marketing, Customer Success, Product, and Finance

• Experience operating effectively within a fast-paced, high-growth business

• A strategic operator who turns high-level business objectives into measurable operational plans, systems, and repeatable processes

• A data-driven Rev Ops leader who uses analytics, forecasting, and measurement to improve decision-making and revenue predictability

• A collaborative GTM partner who aligns Sales, Marketing, Customer Success, Product, and Finance around shared revenue objectives

• An execution-focused leader who builds for long-term scale while maintaining urgency around near-term revenue performance

• Competitive compensation

• Health &…