Missionary Discovery Consultant

LOCATION:

NAMB Headquarters

EMPLOYMENT TYPE:

Full-Time, Exempt

Join Us on a Purpose-Driven Mission to Make a Difference in the World.

It’s all about the gospel!

At the North American Mission Board (NAMB), we’re more than a nonprofit organization — we’re a family united by faith, equipping individuals and churches to share the hope of the gospel of Jesus Christ. Across North America, millions have yet to hear this good news. Through partnerships with local churches, NAMB plants new churches in unreached neighborhoods throughout the United States, Canada and Puerto Rico bringing light, love, and lasting change.

NAMB is funded by the Southern Baptist Convention. Since 2010, Southern Baptists have planted over 10,000 churches transforming communities for eternity.

Our compassion ministry meets physical and spiritual needs through disaster relief and support for vulnerable communities — all in Jesus’ name. We believe every believer and church has a role in God’s story, and we’re here to walk alongside you as you discover your role in making a difference in the world.

At NAMB, you’ll find not just a place to serve, but a place to belong, grow, and be part of a mission that matters for eternity. Working at NAMB is a calling, not just a job.

The Missionary Discovery Consultant supports and walks alongside missionary candidates throughout the endorsement process, ensuring timely progress and alignment with organizational, ministry, and doctrinal standards. This role coordinates with field leaders and internal teams, manages related communications and systems, and resolves issues to provide a consistent and effective candidate experience.

• Serve as the primary point of contact for Interested Missionaries, Field Partners, and the Regional Director regarding the endorsement process, ensuring alignment with Send Network and SBC doctrinal and ministry standards.
• Review missionary applications for completeness, accuracy, and consistency with the Baptist Faith & Message 2000.
• Review background check reports and flag concerns as needed.
• Send and track completion of Ministry Safe Training.
• Coordinate with field leaders to follow up on outstanding issues, doctrinal questions, or documentation gaps.
• Review references submitted on behalf of applicants for ministry and character fit.
• Approve candidates to proceed to pre‑assessments.
• Send official endorsement emails upon confirmation of doctrinal and ministry alignment.

• Monitor assigned missionaries to ensure timely, faithful progress through each stage of the endorsement process.
• Track individual missionary progress and proactively follow up on delays or missing steps.

• Manage and resolve endorsement‑related helpdesk tickets in a timely manner.
• Triage incoming tickets and respond within established service‑level time frames.
• Escalate complex, doctrinal, or unresolved issues to appropriate staff or departments.

• Process missionary terminations in MAP, including cross‑team coordination.
• Send required communications as part of the termination process, coordinating across teams as needed.
• Investigate cases of self‑termination to determine cause.
• Serve as the point of communication for reinstating or terminating missionaries as necessary.

• Set up MSC accounts requested by missionaries following endorsement approval.
• Support system integrity and cross‑system coordination; report issues to IS and collaborate on testing and corrections.

• Participate in team and cross‑team meetings, contributing collaboratively to problem‑solving efforts.
• Maintain clear communication and documentation of process changes.