Partner Operations Specialist

Welcome to the future of energy

Octopus is a tech-powered energy company. We believe technology has the power to address our greatest challenge, climate change, while also delivering incredible service and customer experience.

We are changing the way people interact with their energy company - by making it approachable, low cost, easy-to-understand, and most importantly, 100% renewable.

We’re hiring a Partner Operations Specialist to help build and scale the operational backbone of our rapidly growing Business Development and third-party partner network in Texas.

In this pivotal role, you will support new brokers, digital aggregators, and marketing partners joining Octopus Energy US, guiding them through a smooth, compliant onboarding process and ensuring our operational engine runs seamlessly.

Sitting directly within our Business Development team, you won't be tucked away behind static spreadsheets or stuck in routine call center queues. You will be the operational bridge connecting commercial partners, internal data engineers, finance, and retail operations. This is an exceptional opportunity for a detail-oriented, tech-forward problem solver to take real ownership of partner workflows, commission validation, and conversion analytics in a fast-growth scale-up.

• Own partner onboarding & setup: Manage and execute the end-to-end journey for bringing new brokers, aggregators, and digital partners onto the Octopus platform—handling administrative setup, rate sheets/EFL coordination, and API technical onboarding workflows alongside our Product and Engineering teams.

• Provide responsive partner support: Serve as the primary operational point of contact for active commercial partners, answering integration queries, resolving statement discrepancies, and delivering a high-quality partner experience.

• Define & audit commission logic: Translate complex commercial deal structures (residuals, volume tiers, look-back clawbacks, retro-payments) into logic for our data engineering team, auditing monthly Databricks payout runs before passing clean files to Finance.

• Drive conversion analytics: Build and maintain daily conversion reporting and dashboards using Databricks Genie to track funnel health and identify enrollment drop-offs (pending statuses, credit failures, uncollected deposits).

• Drive the internal feedback loop: Channel partner insights, API bugs, and common operational friction points to internal Product, Data, and Engineering teams to continually refine our tools and enrollment pipelines.

• Unstick enrollment pipelines: Partner directly with Retail Operations to troubleshoot root causes of stuck customer orders and optimize customer flow to active supply.

• Automate documentation & reporting: Deliver clear, automated weekly and monthly enrollment, conversion, and commission statements to our external partner network.

• Analytical confidence & coding basics: Comfortable working with data in SQL and directly within the Databricks UI and Databricks Genie ecosystem to query datasets, build reports, and audit numbers.

• ERCOT / Retail energy fluency: Solid grasp of Texas retail electric market mechanics, TDSPs, ESI IDs, and customer switch workflows.

• Top-tier communication & partner focus: Ability to clearly explain technical processes, manage project timelines, and professionally interact with commercial business contacts.

• Meticulous attention to detail: A strong desire to ensure every step of a commercial contract, commission calculation, or onboarding workflow is completed accurately.

• AI-native mindset: Hands-on experience actively leveraging modern AI tools—specifically the Gemini AI suite and Claude Code
  —to accelerate SQL query writing, analyze data anomalies, automate operational…