Manager, Order to Cash; OTC) Portfolio Management

Position: Manager, Order to Cash (OTC) Portfolio Management
Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #Clorox Is The Place Your  role at Clorox:

Owns the end-to-end health and performance of an assigned portfolio of customers across the Order-to-Cash lifecycle, ensuring delivery of a best-in-class customer experience while driving strong financial outcomes.

This role is accountable for monitoring customer performance, identifying risks and opportunities, and driving cross-functional resolution to improve order accuracy, reduce deductions, and optimize cash flow. The OTC Portfolio Manager partners closely with Sales, customers, and internal functions to ensure alignment to commercial terms and delivery of consistent, high-quality  this role, you will:

Role Impact Improves customer experience and service reliability across the OTC lifecycle

Drives reduction in deductions and dispute volumes

Enhances order accuracy and billing quality

Supports improvement in working capital performance (DSO, past due, cash application)
Enables proactive identification of risks and opportunities at the customer level

Strengthens alignment between Sales, customers, and operations

Customer Portfolio Ownership Own the end-to-end performance of an assigned portfolio of customers

Monitor key performance metrics across the OTC lifecycle, including:

Order accuracy

Billing quality

Deduction trends

Cash application and unapplied cash Ensure adherence to contractual terms and service expectations

Customer Performance Management Conduct regular, holistic customer reviews to assess:

Performance trends

Risks and issues

Opportunities for improvement

Present actionable insights and recommendations to internal stakeholders

Act as the primary point of contact for portfolio-related OTC performance

Issue Identification & Resolution Proactively identify issues impacting customer performance across:

Order management

Billing Deductions Cash  application

Coordinate cross-functional resolution with:

Order Management Billing and PricingAR / Credit Supply Chain Process & System Integration Managers Escalate critical issues and ensure timely resolution

Root Cause Identification & Elimination Identify recurring issues and systemic drivers impacting customer performance

Partner with Process & System Integration Managers to diagnose root causes across systems and processes

Collaborate with Controls, Data & Billing Integrity team to address data and control gaps Drive sustainable solutions that prevent reoccurrence

Customer & Commercial Partnership Partner with Sales and Commercial teams to ensure alignment on:

Customer expectations

Terms of sale Issue resolution priorities

Engage directly with customers as needed to address performance issues and improve service delivery

Provide insights to support customer negotiations and relationship management

Performance Monitoring & Insights Track and report key portfolio-level metrics, including:

DSO and past due balances

Deduction volume and trends

Billing accuracy impacts

Cash on account / unapplied cash Translate insights into actions that improve customer and financial outcomes

What we look for:

Bachelor’s degree in Business, Finance, or related field5–8+ years of experience in OTC, AR, Customer Operations, or related field

Strong understanding of end-to-end Order-to-Cash processes

Experience working in a cross-functional, matrixed environment

Strong analytical and problem-solving skills

Preferred

Experience in Shared Services / GBS environment

Exposure to BPO or outsourced operations

Experience working directly with Sales or customers

Knowledge of ERP systems…