Senior Business Analyst - Agentic AI

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & Dev Ops, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our Fin Labs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.

Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,500+, and has 58 offices in 20 countries within key global markets.

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Alpharetta, GA is $105K - $110K/year & benefits (see below).

• We are seeking an experienced Senior Business Analyst - Agentic AI to drive the analysis, design, and delivery of next-generation AI-powered solutions. The ideal candidate will bridge business and technology teams, translating complex business challenges into Agentic AI, Generative AI, and intelligent automation solutions.
• The role requires expertise in requirements gathering, stakeholder management, business process analysis, and the ability to work closely with Product Owners, Data Scientists, AI Engineers, and Solution Architects to deliver innovative AI-driven capabilities.

• Partner with business stakeholders to identify opportunities for Agentic AI and Generative AI adoption.
• Gather, analyze, document, and manage business and functional requirements.
• Define user stories, epics, acceptance criteria, and business workflows.
• Analyze existing business processes and identify automation opportunities using AI agents.
• Collaborate with AI/ML teams to translate business requirements into technical specifications.
• Support the development of AI-powered assistants, autonomous agents, and intelligent workflow solutions.
• Define process flows, decision trees, and agent interaction models.
• Participate in product backlog refinement, sprint planning, UAT, and production rollout activities.
• Track project progress, risks, dependencies, and stakeholder communications.
• Assist in AI governance, compliance, model explainability, and risk management discussions.
• Create business requirement documents (BRDs), functional specifications, process maps, and executive presentations.

• 10+ years of Business Analysis experience.
• Strong understanding of Agentic AI, Generative AI, and Large Language Models (LLMs).
• Experience gathering and documenting business and functional requirements.
• Expertise in Agile/Scrum methodologies.
• Strong experience writing User Stories, Epics, and Acceptance Criteria.
• Knowledge of AI-powered workflow automation and business process optimization.
• Experience with AI use cases such as:
• AI Agents
• Knowledge Management
• Customer Service Automation
• Document Processing
• Decision Support Systems
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving abilities.

• Experience with OpenAI, Azure OpenAI, Anthropic, Gemini, or other LLM platforms.
• Knowledge of RAG (Retrieval-Augmented Generation) architectures.
• Understanding of Agent Orchestration Frameworks such as Lang Graph, CrewAI, Auto Gen, or similar platforms.
• Famili…