Customer Service Representative | Manufacturing Industry | On-Site in Alpharetta, GA

Overview

🌟 Now Hiring:
Customer Service Representative | Manufacturing Industry | Impact Alliance 🌟

Are you a proactive communicator who thrives in fast-paced environments? Do you enjoy solving problems, supporting customers, and making a meaningful impact each day? If so,
Impact Alliance wants to hear from you!

We're seeking a Customer Service Representative who brings professionalism, accuracy, and a can-do attitude to our growing team. As the first point of contact for our valued customers, you'll help us maintain our reputation for exceptional service and reliability in the competitive die-making and packaging industry.

• Be a key player in a tight-knit, high-performing team
• Work in a fast-moving, hands-on manufacturing environment where your work matters every day
• Opportunities to grow with a company that values initiative, teamwork, and integrity

• Act as the primary contact for customers via phone and email—with professionalism and urgency
• Process and enter customer orders and quotes accurately
• Communicate job specifications and timelines across departments (design, estimating, production, shipping)
• Proactively update customers about order status and resolve any concerns
• Support the Sales team by building strong customer relationships and identifying opportunities for upsell
• Ensure customer records, order history, and quotes are kept updated in our ERP system (Paladin)
• Additional duties as requested

• 2+ years of customer service experience (manufacturing or print/packaging industry is a plus)
• Strong skills in Microsoft Excel, Outlook, and Word
• Experience with ERP or POS systems preferred
• Clear and respectful communication—written and verbal
• Detail-oriented, dependable, and organized with excellent time management
• A team-first attitude and a drive to do your best every day
• Sit, type, and interact with customers for long periods
• Occasional lifting of materials up to 25 lbs
• Frequent exposure to a loud, high-energy production facility
• Must follow all safety protocols and wear appropriate PPE

Ready to join a company where your contribution matters and your work ethic is valued?

Apply today to become part of a dynamic, growing team committed to quality, customer satisfaction, and excellence in everything we do.