Associate Client Support Consultant

Overview

• ADP is hiring an Associate Client Support Consultant
  .
• Be part of a company with opportunities for career advancement, award-winning training, and a culture of collaboration and belonging.

If so, this may be an opportunity for you. Read on and decide for yourself.

• You will serve as ADP’s front-line for solving clients’ challenges, including issue resolution, answering questions, training users on ADP technology, and more. You carry ADP’s service reputation and client satisfaction in your hands.
• You will help clients who have between 1 and 49 employees; daily questions and solutions will vary, supported by top-ranked training.
• Work in a metrics-driven call center environment with professional communication over the phone and in writing to achieve client satisfaction scores.
• Adhere to a structured day and manage a high volume of inbound calls, with potential peak-season time increases.

• Client Support
  :
  Help clients manage their business using our solutions, troubleshoot payroll issues, and collaborate with multiple business units to deliver a seamless client experience.
• Learn
  :
  Continually upgrade knowledge on payroll, compliance, procedures, products, and desktop support tools.
• Organize
  :
  Maintain a daily schedule and manage a high volume of calls, with higher phone time during peak seasons.

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Ability to work overtime during peak seasons.
• A college degree is helpful but not required; other relevant experiences may include military service.
• Experience in customer service or related roles; preferred qualifications include client relationship skills, learning agility, and knowledge of HR/Payroll software and related concepts.

• Proven ability to produce positive results and up to one year of professional consulting experience or equivalent experience in a systems-related organization.
• Strong client relationship-building and communication skills, both verbal and written.
• Ability to work in a team and independently, with strong organizational skills and time management.
• Proficiency in web technologies and familiarity with various operating systems.
• Ethical standards and the ability to thrive in a performance-based environment.

• Make your mark by challenging the status quo and bringing fresh ideas.
• Be yourself in a diverse, inclusive culture with opportunities to progress.
• Ongoing training and development opportunities.
• Best-in-class benefits starting on Day 1.
• Company-paid time off for volunteering.

If you’ve made it this far, apply now. A brief note about ADP: ADP is a global provider of cloud-based human capital management solutions and a leader in analytics, compliance, and outsourcing services. For more, see ADP’s awards and recognition and life at ADP pages.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive and equitable workplace and to providing equal employment opportunities regardless of protected characteristics.