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Senior Business Services Agent
Job in
Alpharetta, Fulton County, Georgia, 30239, USA
Listed on 2026-03-02
Listing for:
Equifax, Inc.
Full Time
position Listed on 2026-03-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Responsibilities
- Responsible for creating, maintaining and improving customer relationships while interacting with customers daily
- Answer customer calls and emails providing prompt issue resolution
- Manage outbound calls to gain information and/or follow up to resolve customer issues
- Contribute to positive metrics:
First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc. - Manage client dialog while documenting details of client interaction in Salesforce … talk about multi-tasking!
- Experience with managing high-volume inbound and outbound calls
- Skilled at effectively assessing customer audience and adjusting style and tones to match the customer
- Proficiency in Salesforce Service
Position Requirements
10+ Years
work experience
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