Seasonal Customer Experience Specialist

Job Summary

As a Customer Experience Specialist, you’ll be the voice of CADY, supporting schools, students, parents, and our internal studio teams across multiple states. You’ll play a critical role in delivering top‑tier service and ensuring every customer interaction leaves a lasting impression.

You are an ambitious, detail‑oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences, see beyond the surface of interactions, and enjoy working hard and celebrating success. You love the opportunity to exceed expectations—and be rewarded for your contribution to the company.

• Respond to inquiries related to bookings, scheduling, pricing, processing, and order status.
• Assist customers with purchases, retouching, refunds, and order tracking.
• Deliver professional, empathetic, and efficient service on every interaction.
• Handle both inbound and outbound calls, with a strong focus on outbound calls to help students prepare for sessions and confirm appointments.
• Manage multiple tasks—phone calls, webform tickets, and navigating various internal systems.
• Provide basic technical assistance for accessing our Parent Portal.

• High school diploma required; some college or equivalent work experience preferred.
• 6 months to 2 years of customer service experience (entry‑level welcome!).
• Excellent communication, listening, and problem‑solving skills.
• Ability to work independently and as part of a team.
• Comfortable using Windows, Google Suite, and web‑based platforms.
• Must be able to commute to and work on‑site at our Alpharetta, GA office.

• Stationary for extended periods.
• Extended periods of viewing computer screens.
• Verbally communicate with customers and team members.
• Moderate noise and other potential sensory stimulants (i.e., business office with computers, phone, printers, music, and light foot traffic).
• Prioritize information/tasks.