Assistant Concierge Manager - Avalon

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Full‑time position located in Alpharetta, GA, US. The Assistant Concierge Manager will work within the Jamestown property.

The Assistant Concierge Manager will interact with internal and external guests and residents of Avalon, providing unrivaled service and creating a seamless experience for all customers. The role includes handling inquiries by phone and in person, maintaining extensive knowledge of services, leading the team, training ambassadors, coaching, and enforcing policies and procedures.

• High School Diploma, AA. Degree preferred, or equivalent work experience.
• Excellent communication skills – verbal and written.

• Utilize all resources to ensure full knowledge of the property and provide an exceptional service experience.
• Identify and develop the inventory of services available to guests and residents.
• Assist in overseeing “surprise and delight” offerings and coordinate concierge responsibilities.
• Develop relationships with retail, office tenants, and residential communities, leveraging these to build loyalty to Avalon and promote Club Avalon.
• Provide leadership support for the concierge team, including training and coaching.
• Coordinate customer, guest, and resident needs with other departments for seamless experiences.
• Assist in managing the Club Avalon Black Card program, communicating benefits and coordinating monthly events.
• Prepare supply and equipment orders for the concierge booth and team for approval by the concierge manager.
• Ensure uniform guidelines are adhered to by concierge members.
• Assist in special event planning and daily line‑ups with all operational departments.
• Develop and retain best Experience Makers for the Avalon Concierge team.
• Work scheduled shifts in the concierge in addition to scheduled meetings.

Majority of work time will be spent in an office environment, however the candidate should meet the following physical requirements:

• Able to lift up to 35 pounds.
• Standing up to 8 hours a day in an outdoor environment.
• Walking for up to 8 hours a day.
• Stooping and bending in intermittent periods.
• Working outdoors for up to 8 hours a day.
• Ability to climb ladders and stairs.
• Work in a fast‑paced environment while maintaining professionalism.
• Ability to multitask and work well under pressure.
• Excellent customer service experience in hotel, retail, or restaurant settings.
• Organized, detail‑oriented self‑starter, able to work independently and as part of a team.
• Must be flexible to work weekends, nights, and holidays to support peak operations.

• Computer
• Microsoft Office Suite
• General office equipment

Knowledge of:

• All computer applications and hardware related to the essential functions of the job.

Skill in:

• Organizational and interpersonal skills.
• Meeting deadlines and prioritizing work while maintaining composure under pressure.