Customer Care Rep

Customer Care Representative I

A Customer Care Representative is responsible for providing exceptional customer support and assistance to clients. You will serve as the primary point of contact for clients, handling inquiries, resolving issues, and ensuring a positive overall client experience. You will be required to have excellent communication skills, a strong customer-centric approach, and the ability to work effectively in a fast-paced environment.

Responsibilities:

• Provides support of agent/Independent Sales Organizations with service and sales issues.
• Assists with terminal programming, operation, hardware and software support, merchant pricing, proposal, and statement analysis.
• Stays current on industry trends and is able to recommend relevant product solutions to clients.
• Works with processing platforms to accomplish tasks.
• Ensures clients receive required service within established time frames.
• Develops relationships with clients, assisting and encouraging them to enhance their business relationship with company.
• Provides timely and accurate information to incoming client order status and product knowledge request.

What Success Looks Like:

• Provides fast, friendly, and accurate responses to customer inquiries.
• Understands the company's products, services, and systems inside and out.
• Accurately explains features, policies, and troubleshooting steps.
• Low error rates in responses or case handling.
• Handles even difficult customers with calm and professionalism.

Candidate Requirements:

• 4 year undergraduate college degree or High School degree with 1-2 years of experience in a related working field.
• Manages difficult or emotional customer situations and responds promptly. Responds to requests to improve service.
• Identifies and resolves problems in a timely manner; able to handle a situation under pressure and find a solution; uses reason even when dealing with emotional topics.
• Meets productivity standards and expectations. Strives to increase productivity.
• Is consistently at work on time and is dressed appropriately
• Balances team and individual responsibilities, contributes to building a positive team spirit, and puts success of team above own interests.
• Writes and speaks clearly and uses correct grammar. Responds to questions and issues positively.
• Follows instructions and responds to management directions; takes responsibility for actions
• Treats people with respect; works with integrity and ethically.

Compensation & Benefits:

Compensation range: $20/hr-$21/hr We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs
• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women's health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

Traditional

Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.