Community Warranty Manager

Job Description Summary

Job Description Summary As a Community Warranty Manager I working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner.

• Become proficient in data entry into Build Pro
• Conduct Taylor Morrison procedures for home reviews
• Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
• Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
• Perform accurate assessments of all service requests submitted by homeowners and answer warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
• Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
• Input and dissemination of warranty tickets and home reviews into Build Pro; distribute to appropriate personnel for completion
• Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
• Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required
• Process check requests for building permits and prepare permit submittals and applications
• Complete customer service requests timely and accurately
• Order, update, and distribute construction related forms
• Prepare and submit building permits
• Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim

• Become proficient in data entry into Build Pro
• Conduct Taylor Morrison procedures for home reviews
• Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
• Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
• Perform accurate assessments of all service requests submitted by homeowners and answer warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
• Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
• Input and dissemination of warranty tickets and home reviews into Build Pro; distribute to appropriate personnel for completion
• Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
• Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
• Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required
• Process check requests for building permits and prepare permit submittals and applications
• Complete customer service requests timely and accurately
• Order, update, and distribute construction related forms
• Prepare and submit building permits
• Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim

• High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred
• Excellent communication skills and ability to ensure customer satisfaction
• Computer skills and ability to adapt to company systems
• Possess time management skills
• Must be highly organized and detail oriented
• Problem solving ability
• Ability to multi-task and remain focused
• Ability to travel locally to meet with homeowners

FLSA Status:
Non-Exempt

This position is considered a non-exempt position for purposes of wage-hour law, which means that you will…