Call Center Specialist

Job Description

Schedule:

• Monday – Friday
• Rotating Saturdays (2–3 per month)
• Hours:
  
  8:00 AM – 8:00 PM EST

Pay: $20/hour

Work Type: Fully Onsite

We are seeking detail-oriented and customer-focused Call Center Specialists with a background in banking or financial services to join our team. In this role, you will serve as a critical point of contact for customers, handling a high volume of calls related to account inquiries, transactions, and banking products.

The ideal candidate understands banking operations, compliance, and customer expectations within a financial institution. This role requires someone who can confidently navigate sensitive financial conversations, maintain accuracy, and consistently meet performance metrics in a fast-paced environment.

• Handle high-volume inbound/outbound calls (100+ calls per day)
• Assist customers with banking-related inquiries (accounts, transactions, online banking, etc.)
• Ensure adherence to banking regulations, privacy standards, and compliance policies
• Resolve customer issues efficiently while maintaining professionalism
• Meet/exceed KPIs including call quality, productivity, and customer satisfaction
• Accurately document interactions in internal systems

• 1+ year call center experience in a high-volume environment (100 calls/day preferred; 50+ considered)
• Experience working with metrics/KPIs
• Strong attention to detail and ability to handle sensitive information
• Excellent communication and multitasking skills
• Agile and adaptable in a fast-paced setting

• Banking or financial services experience strongly preferred
• Understanding of financial products, transactions, or account servicing
• If no banking experience, strong retail/customer service background may be considered

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.