Lyric HCM Client Service Consultant II

Client Service Consultant

ADP is hiring a Client Service Consultant.

In this role, you will serve as ADP’s front‑line for solving client challenges—issue resolution, answering questions, training users on ADP technology, and more. You will work with clients who have 1,000+ employees and carry the weight of ADP’s service reputation and client satisfaction.

• Research, troubleshoot, and resolve ADP/client application issues in system setup, product functionality, product enhancements, and general client inquiries.
• Analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures.
• Use strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues.
• Set priorities, organize your day, multi‑task, change direction, and provide prompt follow‑up to exceed client expectations.
• Leverage ADP product and services knowledge to provide solutions, help build client understanding around our products’ value, and provide recommendations for ADP leadership.

• Prior client service or systems integration experience.
• College degree is great but not required.
• Military experience is also acceptable.

• Experience in HR, payroll, benefits, and/or time is a plus.
• NAS Service experience preferred.

• Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short- and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Base salary offers for this position may vary based on location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. The compensation for this role is USD $19.33 - USD $39.23 / Hour. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws.

• Inclusive culture that values equity, inclusion, and belonging.
• Opportunities for career growth and continuous learning through training, development, and mentorship.
• Best‑in‑class benefits start on Day 1.
• Commitment to employee health and well‑being.
• Company‑paid time off for volunteering and giving back.

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

What are you waiting for? Apply today!