Call Center Representative – Billing & Accounting
Job in
Alpharetta, Fulton County, Georgia, 30239, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
- Assist customers who are experiencing a vehicle breakdown
- Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
- Improve the quality and consistency of customer communications and ensure customer's expectations are met
- Drive improvement of Customer Satisfaction Index (CSI) scores
- Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
- Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units
- Coordinate outside repair with vendors and customers
- Effectively handle all incoming calls and follow up calls
- Process customer service requests on a variety of topics for our customers.
- Assist with questions related to billing, warranty, compliance paperwork, etc.
- Participate in QA reviews
- H.S. diploma/GED required
- Three (3) years or more in Customer Service with issues resolution required
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