Customer Service Representative

Who We Are

Load Up is a fast‑growing company that provides a transparent and convenient solution to on‑demand home services through our custom tech‑enabled order management and logistics platform. We match both individuals and businesses with our network of service providers for sustainable removal, disposal, assembly, and hourly labor services nationwide.

We are looking for talented, committed, and driven individuals to join our team! Load Up is among Inc.’s list of the 5000 Fastest‑Growing companies and is a certified Great Place to Work® six years in a row (2019–2025).

At Load Up,
we’re not just solving problems—we’re supporting people through important moments
. Our Support Agents are the steady, reliable voice, ensuring each customer interaction is handled with care, urgency, and professionalism.

• A great listener who loves helping people
• Tech‑comfortable and coachable
• Energized by fast‑paced days (and ready to adapt on the fly)
• Able to bring empathy and efficiency to every conversation
• Able to work evenings or weekends

• Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy.
• Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions‑first mindset.
• Monitor and manage real‑time order status to ensure a seamless service experience from start to finish.
• Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.
• Accurately document all interactions in our systems to maintain clear and organized customer records.
• Identify and report recurring issues or trends to help improve customer experience and internal processes.
• Uphold Load Up’s brand values in every customer interaction.
• Adapt quickly to new tools, workflows, and priorities in a fast‑moving, tech‑enabled environment.

• No years of experience in a high‑volume customer service or support environment required.
• Solutions‑first mindset with a passion for providing great service.
• Strong communication, organization, and time‑management skills.
• Familiarity with computer systems and a willingness to learn our platforms.
• A team‑first attitude and comfort in a feedback‑rich culture.
• High school diploma or GED required; college experience is a plus.
• Openness to weekend availability.

• Meaningful Work:
  You'll help real people solve real problems every day.
• Supportive Team:
  Collaborative environment that has your best in mind.
• Growth‑Minded Culture:
  Regular coaching, training, and opportunities to level up.
• Fun Energy:
  We work hard, laugh often, and celebrate wins.
• Perks & Benefits:
  • Competitive Hourly Rate with Performance Bonus
  • Medical, Dental, Vision, and Life Insurance Benefits
  • Flexible Spending Account (FSA) or Health Savings Account (HSA)
  • 401(k) with 5% Company Match
  • Paid Time Off Policy
  • Employee Stipend Program
  • Employee Recognition Program
  • Employee Referral Program

Load Up is an equal‑opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.