Equine Enthusiast - Customer Service Representative - Riding Warehouse - Alpharetta, GA

Description

Part‑time role focused on customer interactions across phone, chat, and email. This position provides knowledgeable guidance, solves problems, and helps customers locate products that align with their needs.

• Employment Type: Part‑Time
• Hiring Range: $16 – $18 per hour, depending on experience
• Schedule: Late afternoon Monday–Friday;
  Saturday shift required
• Hours: Part‑Time (minimum 20 hours/week, maximum 28 hours/week)
• Location: Alpharetta, Georgia;
  On‑site (no remote or hybrid option)

Sports Warehouse is a destination for athletes, adventurers, and sports enthusiasts, offering a curated selection of gear and equipment across tennis, pickleball, padel, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our goal is simple: help every customer find the right products with expert guidance, exceptional service, and a shopping experience that keeps them coming back.

• Tennis Warehouse
• Pickleball Warehouse
• Padel Warehouse
• Running Warehouse
• Tackle Warehouse
• Ice Warehouse
• Inline Warehouse
• Derby Warehouse
• Riding Warehouse
• Skate Warehouse
• TYPTI Warehouse

• Medical, dental, and vision insurance*
• Life insurance*
• Short‑term disability coverage*

• Paid vacation*
• Paid sick time

• 401(k) retirement plan
• Profit‑sharing program

• Employee discounts across all Sports Warehouse brands
• Complimentary access to our on‑site fitness facility
• Career growth and development opportunities
• Employee appreciation events and team celebrations
• Available to eligible full‑time employees.

Our Customer Service team is at the heart of every great customer experience. We’re looking for reliable, personable individuals who enjoy helping others and are passionate about building lasting relationships with our customers. Whether assisting customers over the phone, through live chat, or via email, you’ll provide knowledgeable guidance, answer questions, solve problems, and help customers find the products that best fit their needs.

Success in this role comes from a genuine desire to help people, strong communication skills, and the ability to think critically and resolve issues with confidence and empathy. Every interaction is an opportunity to earn a customer’s trust and reinforce the exceptional service Sports Warehouse is known for.

If you’re a positive team player who thrives in a fast‑paced environment, enjoys learning about various sporting goods products, and takes pride in delivering outstanding customer experiences, we’d love to have you join our team.

Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.

• Have first‑hand experience caring for, riding or training horses.
• Experiential knowledge within western, endurance, or English disciplines.
• Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess excellent verbal and written communication skills.
• Problem‑solve and utilize available resources to locate answers to product/order questions.
• Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
• Be flexible during busy times by helping fellow co‑workers and function as part of a team.
• Have the ability to multi‑task and remain composed under pressure.
• Continually learn and develop skills relevant to the role.
• Bring a positive attitude and strong work ethic to the workplace.

• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to learn and use new technology quickly.
• In‑depth understanding of the products or services the company offers to effectively assist customers.
• Ability to learn about new products, services, or updates as needed.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate…