Fishing Enthusiast - Customer Service Representative - Tackle Warehouse - Alpharetta, GA

Description

This role is part of the Customer Service team, responsible for assisting customers via phone, live chat, and email. The position focuses on providing knowledgeable guidance, resolving issues, and ensuring a consistently high level of customer satisfaction.

• Employment Type: Part-Time
• Hiring Range: $16–$18 per hour, depending on experience
• Schedule: Late afternoon Monday–Friday;
  Saturday shift required
• Hours: Part-Time (minimum 20 hours/week, maximum 28 hours/week)
• Location: Alpharetta, Georgia;
  On-site (No remote or hybrid option)

We are an e–commerce retailer that serves athletes, adventurers, and sports enthusiasts. Sports Warehouse curates gear and equipment across tennis, pickleball, padel, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our goal is simple: help every customer find the right products with expert guidance, exceptional service, and a shopping experience that keeps them coming back.

• Tennis Warehouse
• Pickleball Warehouse
• Padel Warehouse
• Running Warehouse
• Tackle Warehouse
• Ice Warehouse
• Inline Warehouse
• Derby Warehouse
• Riding Warehouse
• Skate Warehouse
• TYPTI Warehouse

• Medical, dental, and vision insurance*
• Life insurance*
• Short-term disability coverage*

• Paid vacation*
• Paid sick time

• 401(k) retirement plan
• Profit-sharing program

• Employee discounts across all Sports Warehouse brands
• Complimentary access to our on-site fitness facility
• Career growth and development opportunities
• Employee appreciation events and team celebrations
• Available to eligible full-time employees.

Our Customer Service team is at the heart of every great customer experience. We're looking for reliable, personable individuals who enjoy helping others and are passionate about building lasting relationships with our customers. Whether assisting customers over the phone, through live chat, or via email, you'll provide knowledgeable guidance, answer questions, solve problems, and help customers find the products that best fit their needs.

Success in this role comes from a genuine desire to help people, strong communication skills, and the ability to think critically and resolve issues with confidence and empathy. Every interaction is an opportunity to earn a customer's trust and reinforce the exceptional service Sports Warehouse is known for.

If you're a positive team player who thrives in a fast-paced environment, enjoys learning about various sporting goods products, and takes pride in delivering outstanding customer experiences, we'd love to have you join our team.

Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.

• Enjoy fishing for fun and relaxation or sport.
• Have experiential knowledge of fishing products, their purpose and benefits.
• Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess excellent verbal and written communication skills.
• Problem solve and utilize available resources to locate answers to product/order questions.
• Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
• Be flexible during busy times by helping fellow co-workers and functioning as part of a team.
• Have the ability to multi‑task and remain composed under pressure.
• Continually learn and develop skills relevant to the role.
• Bring a positive attitude and strong work ethic to the workplace.

• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to learn and use new technology quickly.
• In-depth understanding of the products or services the company offers to effectively assist customers.
• Ability to learn about new products, services, or updates as needed.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate…