Customer Account Representative
Job in
Alpharetta, Fulton County, Georgia, 30239, USA
Listed on 2026-07-28
Listing for:
The Davis Companies
Full Time
position Listed on 2026-07-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Account Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Early Customer Account Representative - Onsite in Alpharetta, GA
Full-Time | Long-Term Temporary Assignment
We are seeking motivated, customer-focused individuals with strong communication skills to join a fast-paced customer accounts team.
Schedule- Must be available to work either:
- 8:00 AM – 5:00 PM
, or - 11:00 AM – 8:00 PM
- Required to work 2–3 Saturdays per month (Saturday hours: 8:00 AM – 12:00 PM)
- Overtime pay applies
- Schedule flexibility is required based on business needs
In this role, you will communicate with customers regarding accounts that are past due, helping them identify solutions and bring accounts current. This is a high-volume phone-based position that requires strong communication, problem-solving, and multitasking skills.
Key Responsibilities- Handle both inbound and outbound customer calls regarding accounts that are 5–29 days past due
- Identify the root cause of account delinquency and work with customers to find appropriate solutions
- Negotiate payment arrangements while maintaining a positive customer experience
- Accurately document customer interactions and account updates
Contribute to team performance goals and delinquency management objectives - Follow company policies, procedures, and compliance guidelines
Required:
- Bachelor's Degree
- Strong verbal and written communication skills
- Ability to multitask, including talking and typing simultaneously
- Customer-focused mindset with excellent problem-solving abilities
- Comfortable working in a phone-based environment for full shifts
- Ability to remain professional under pressure
Preferred:
- Experience in customer service, call centers, retail, hospitality, banking, collections, or other customer-facing roles
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