Early Customer Account Representative - Recent Grads

Early Customer Account Representative
- Recent Grads!! (BH-72225)

Location Alpharetta, United States Sector Call Centre & Customer Service Salary $19.50 to $21.50 per hour

Early Customer Account Representative
- Contract To Hire

Leading automotive company in Alpharetta, GA is seeking a driven, people-focused Early Customer Account Representative to join their call center team. If you communicate with confidence, thrive in a fast-paced environment, and take pride in turning tough conversations into wins, this is your team. This is a 100% onsite position — no remote opportunities.

Pay Rate of the Early Customer Account Representative:

• $19.50 per hour — no bachelor's degree
• $20.00 per hour — bilingual, no bachelor's degree
• $21.00 per hour — bachelor's degree
• $21.50 per hour — bachelor's degree and bilingual

Schedule of the Early Customer Account Representative:

Availability to work both 8:00 AM to 5:00 PM and 11:00 AM to 8:00 PM is required, with potential overtime.

Responsibilities of the Early Customer Account Representative:

• Make outbound calls and field inbound calls from customers with accounts 5–29 days past due, handling 200+ calls daily.
• Assist customers in bringing their accounts current through clear, professional conversation.
• Identify the root cause of customer delinquency and use negotiation skills to generate effective solutions for both the customer and AHFC.
• Educate customers on their options and next steps.
• Work comfortably at a desk and on the phone for full 8-hour shifts, with potential overtime.
• Actively contribute to center objectives tied to delinquency management.
• Maintain an enthusiastic, positive attitude throughout every customer interaction.
• Follow all company policies and procedures.

Qualifications of the Early Customer Account Representative:

• Excellent verbal communication skills, with the ability to speak clearly and be easily understood.
• Strong phone skills and comfort in a high-volume call center environment.
• Multitasking ability — you can talk and type at the same time.
• A customer service orientation focused on delivering exceptional experiences.
• Self-starter attitude with initiative and ownership of your work.
• Self-awareness, plus openness to feedback and adaptability to process changes.
• Willingness to learn and stay current on relevant information.
• Bilingual in English and Spanish (preferred).
• A 4-year college degree (preferred).