Customer Service Representative

Our client is looking to hire a Customer Service Representative to support customer inquiries and ensure a positive client experience. This is an opportunity that is an initial 6-month contract looking to hire Full-Time located near Alpharetta, GA.

This is a great opportunity for someone early in their career who enjoys problem-solving, communicating with customers, and working in a fast-paced environment.

Schedule
- Remote (1-2 times a month in office)

What You’ll Be Doing

• Serve as the first point of contact for customers, handling inquiries related to products and services
• Identify customer issues and provide appropriate solutions or follow-up as needed
• Manage a mix of inbound and outbound communication (calls, emails, etc.)
• Investigate and resolve customer disputes within established SLAs
• Communicate updates and outcomes of inquiries or investigations to customers
• Escalate unresolved issues to the appropriate internal teams
• Accurately document all customer interactions, complaints, and resolutions

What We’re Looking For

• 2+ years of customer service experience
• Strong verbal and written communication skills
• Excellent interpersonal skills and a customer-first mindset
• High attention to detail with strong documentation skills
• Ability to work independently and manage time effectively
• Comfortable using systems like MS Outlook and data entry tools

Qualifications

• High School Diploma or GED required
• Entry-level role with opportunities to grow