Receptionist, Customer Service​/HelpDesk

Company Description

Elite Nails & Spa is an individual and family services company originally based in San Bernardino, California, serving clients with professional nail and spa treatments. The salon focuses on providing a welcoming, clean, and relaxing environment for a wide range of customers seeking personal care services. Team members work together to deliver consistent, high-quality experiences and build long-term client relationships. The company values professionalism, customer satisfaction, and attention to detail in all aspects of service.

Elite Nails & Spa continues to grow by offering modern services and maintaining strong community connections.

The Receptionist role at Elite Nails & Spa is a part-time, on-site position located in Alpharetta, GA. The Receptionist will greet clients, manage check-in and check-out processes, and ensure guests feel welcomed and informed about services and appointments. Daily tasks include answering phone calls, scheduling and confirming appointments, responding to inquiries, and maintaining accurate client records. The role also involves handling payments, assisting with basic clerical work such as organizing files and updating logs, and helping keep the front desk and waiting area neat and orderly.

The Receptionist collaborates with technicians and management to support a smooth workflow and a positive client experience.

• Strong customer service skills with a focus on creating a professional, friendly, and welcoming environment.
• Receptionist duties experience, including greeting clients, managing appointments, and handling front desk operations.
• Phone etiquette and clear communication skills for answering calls, providing information, and coordinating schedules.
• Clerical skills such as basic data entry, record keeping, and organizing documents and supplies.
• Ability to multitask, prioritize tasks, and stay organized in a fast-paced, client-focused setting.
• Basic computer skills and familiarity with scheduling or point-of-sale systems.
• Reliability, punctuality, and a professional appearance appropriate for a spa environment.
• Prior experience in a salon, spa, or customer-facing role is preferred but not required.