Customer Service Representative

Launch Your Career with a Growing Financial Services Team

Are you a recent college graduate or customer service professional looking for an opportunity to build a rewarding career? Do you enjoy helping people, solving problems, and making a positive impact through meaningful conversations?

We're seeking motivated, customer-focused individuals to join our client's growing team. This is an excellent opportunity to gain valuable experience in financial services while developing professional communication, negotiation, and relationship-building skills in a supportive, team-oriented environment.

If you're driven, eager to learn, and enjoy working with people, we'd love to hear from you.

As a Customer Solutions Representative, you'll serve as a trusted resource for customers, helping them navigate account-related concerns and identify solutions that fit their needs.

• Communicate with customers by phone regarding account status and available options
• Listen carefully to understand each customer's unique situation
• Identify solutions that help customers successfully manage their accounts
• Build rapport and maintain positive customer relationships through professional and empathetic communication
• Educate customers on available programs and resources
• Accurately document customer conversations and account updates in real time
• Navigate multiple systems while managing a high volume of customer interactions
• Meet individual and team performance goals in a fast-paced environment
• Participate in ongoing training, coaching, and professional development opportunities
• Contribute to a collaborative team culture focused on delivering exceptional customer experiences

• Bachelor's Degree required (all majors encouraged to apply)
• Strong verbal and written communication skills
• A positive attitude and customer-first mindset
• Ability to remain composed and professional during challenging conversations
• Strong problem-solving and critical-thinking abilities
• Ability to multitask and work efficiently across multiple systems
• Dependable, accountable, and eager to learn
• Comfortable working in a structured, phone-based environment
• Excited to receive coaching and develop new skills

We're open to a variety of experiences and often see success from candidates with backgrounds in:

• Customer Service
• Retail
• Hospitality
• Call Centers
• Human Services

• Comprehensive training and ongoing development
• Growth opportunities within a stable and growing organization
• Collaborative, team-oriented culture
• Opportunity to build valuable communication, negotiation, and customer relationship skills
• Fast-paced environment where your contributions make a direct impact

The ideal candidate is energetic, personable, resilient, and enjoys connecting with people. We're looking for individuals who bring a positive attitude, strong work ethic, and genuine desire to help others find solutions. Experience is valuable, but attitude, professionalism, and willingness to learn are what truly drive success in this role.