Client Care Coordinator​/Scheduler Full Time (Johns Creek, GA)

Client Care Coordinator/Scheduler

Comfort Keepers of Johns Creek is looking for a Client Care Coordinator/Scheduler for our location in Johns Creek, GA (Gwinnett County).

We are seeking a candidate that is friendly, outgoing, and possesses a great work ethic.

The candidate must be professional, able to multitask efficiently, work well under pressure, and must be detail oriented.

Computer skills and organizational skills a must. Candidate must have a positive and proactive attitude and possess excellent customer service skills. Candidate must be both a self-motivated individual and a team player.

Responsibilities and Duties

• Welcomes and greets all visitors
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Always have professional appearance
• Return all administrator phone calls and text promptly
• Responsible for keeping the reception area clean and organized
• Intake of new clients and updates existing client demographics
• Scheduling of open and new shifts
• Facilitates client flow by notifying the caregiver of any changes in address or care, being aware of delays, and communicating with client and staff
• Responds to inquiries by caregivers, clients, client's family members, prospective clients, and visitors in a courteous manner
• Participates in in-service and continuing education programs, staff meetings, and client conferences as requested by immediate supervisor.
• Assist with/organize agency outreach programs, Alzheimer's walk etc.
• Protects patient and employee confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Other reasonable related duties as assigned.

Qualifications

• High school diploma or GED
• Computer skills, proficient in Microsoft Office
• Must possess and demonstrate excellent communication skills as well as positive professional, business image.
• Knowledge of customer service principles and practices, customer service orientated
• Valid driver's license with valid auto insurance.
• Must submit to a criminal background check
• Must submit to random drug testing