Receptionist, Customer Service​/HelpDesk

Receptionist Front Desk | Customer-Facing Role | Career Growth Opportunity Krause Auto Group Be the First Impression That Sets the Tone for the Entire Dealership Experience

Krause Auto Group is seeking a friendly, professional, and highly organized Receptionist / Customer Experience Coordinator to join our growing team. This is a key front-line role responsible for creating a welcoming environment and ensuring every customer interaction starts with a positive, professional experience.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

• Free health insurance option available

• 401(k) with company match

• HSA company contributions

• Dental & vision insurance available

• Paid vacation, PTO, and holidays

• Career advancement opportunities—we promote from within

• Employee discounts on vehicles, parts & service

• Family-owned and operated culture

• Long-term career stability

• Supportive and team-oriented environment

As the Receptionist, you will be the first point of contact for customers and play a vital role in delivering a seamless dealership experience.

• Answer incoming dealership calls in a professional and friendly manner

• Greet and welcome customers and direct them to the appropriate department

• Notify sales or service staff when customers arrive and ensure proper introductions

• Assist in scheduling and confirming sales appointments

• Support sales and internal teams with communication and coordination

• Maintain a professional and positive presence at all times

• Type memos, correspondence, reports, and other documents as needed

• Provide general administrative and front desk support

• Assist with additional tasks as assigned by management

• Strong communication and active listening skills

• Outgoing, positive, and professional personality

• Ability to multitask in a fast-paced environment

• Punctual, reliable, and detail-oriented work ethic

• Professional appearance and customer-first mindset

• Willingness to learn and grow within the organization

• Valid driver’s license with a clean driving record

• Over 30 years of automotive success

• Family-owned and operated organization

• Promote-from-within culture with real advancement opportunities

• Supportive leadership team focused on employee success

• Opportunity to grow within a multi-brand luxury and mainstream automotive group

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.