Member Concierge

The ideal individual for this role should possess a combination of customer‑centric qualities, excellent communication and organizational skills, empathy, and initiative to deliver exceptional customer experiences and effectively manage relationships with our current members and potential ones.

• Act as the primary point of contact for membership inquiries, assisting customers with signups, renewals and cancelations.
• Proactively engage with existing members to enhance their experience, answer questions, and address concerns and to increase membership retention.
• Educate customers about the benefits of our membership program and promote enrollment.
• Process membership applications accurately and efficiently, ensuring that all required information is collected and recorded.
• Manage membership databases and systems, maintaining accurate records for member profiles, preferences, and interactions.
• Collect payment from customers and account for cash.
• Answer phone, schedule detailed services, clock in employees, and maintain the lobby area clean.

• Bachelor's degree in business administration, marketing, or related field preferred
• Proven experience in customer service, membership management, or a related role.
• Excellent communication and interpersonal skills, with a customer- centric approach to problem solving
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proficiency in membership management software or customer relationship management (CRM) systems.
• Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues.
• Flexibility to adapt to changing priorities and handle customers inquiries and issues with professionalism and empathy.
• Passion for delivering exceptional customer service and driving membership growth and retention.
• Commitment to upholding company policies and procedures related to membership enrolment, billing and cancellations.
• Physical fitness to stand for extended periods, ensuring continuous service.
• Punctuality and reliability in adhering to schedules and commitments.