Claims Specialist

Posting Description Aon is looking for a Claims Specialist I

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our business group within Aon Integramark, a debt cancellation service administrator for the U.S. lending industry. This is a hybrid position in the Alpharetta, GA office.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

• Manage inbound calls in a timely manner.
• Follow communication “scripts” based on client parameters.
• Initiate benefits (claims) and process benefit related transactions.
• Initiate cancellation requests and calculate reimbursement for program fees at the appropriately demonstrated assigned authority level.
• Review and analyze what documentation is needed to process the benefit or cancellation.
• Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
• Engage in active listening with the customer, confirming or clarifying information and diffusing situations as needed.
• Ability to maneuver through various systems while engaging with the customer.
• Act as a liaison between the Benefit/Resolution Analysts and customers.
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.

• Customer service experience.
• Strong communication and listening skills.
• Ability to multi-task and manage time effectively.
• Writes clearly, concisely and effectively.
• Punctuality
• Proficient in Microsoft Office Suites.
• Committed to providing superior customer service.
• Ability to work independently.
• Tasks requires judgment and critical thinking skills.

• High School Diploma or equivalent work experience.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self thermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work...

and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email Rea

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