Call Center Representative

Job Description:

Summary

Pay is $18.00/hr
- Monday
- Friday

You must be open to working an 8 hour shift, the call center is open from 8:00am - 8:00pm. Interviews will be in Alpharetta, GA. 3 weeks of hybrid training will be onsite in Alpharetta, GA
- After training you will work remote. Start date is October 12, 2026.

Assist customers who are experiencing a vehicle breakdown Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction Index (CSI) scores

Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units Coordinate outside repair with vendors and customers

Effectively handle all incoming calls and follow up calls Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc… All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews

Performs other duties as assigned Contribute to making the call center a great place to work Display a courteous and positive attitude daily

Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown Strong verbal and written communication skills Capable of multi-tasking, highly organized, with excellent time management skills Flexibility to operate and self-driven to excel in a fast-paced environment Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)

Ability to work independently and as a member of a team Detail oriented with excellent follow-up practices Apply effective phone skills Ability to work in a fast paced environment with occasional process changes. Embrace change and growth as the call center is growing at a rapid pace.

H.S. diploma/GED required Three (3) years or more in Customer Service with issues resolution required Travel None DOT Regulated No #LI-post #INDexempt #FB #LI-JJ

Customer Service

At Ryder, you are trusted to make an impact-while enjoying room to grow and having a voice that s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Hourly
Minimum Pay Range: $18.00
Maximum Pay Range: $18.00

• For all Full-time positions only:
  Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for…