Product Instructor - Food Production & Healthcare

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

This position is hybrid if local to our office in
Alpharetta, GA
or
Scottsdale, AZ.

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle:
We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

Job Summary / Purpose

The Product Instructor career track includes individual contributors who design, develop, deliver, and improve training for Illumia’s clients, partners, and employees. They create and maintain learning materials, align curricula with product releases using our standard instructional design process (ADDIE), evaluate feedback, provide post-training support, and manage required documentation and metrics.

External customers; internal customers including Support, Implementation, and Product Management; and — at Senior level and above — peer instructors in mentoring and coaching relationships.

Key Responsibilities and Duties

• Facilitates instructor-led training (in-person and virtual) for clients, partners, and employees, adapting delivery to audience skill level and learning style.
• Develops and maintains training materials, job aids, guides, courseware, and e-learning content in line with current product capabilities and organizational standards.
• Collaborates with Product Management and Engineering to keep training curricula aligned with new features and releases.
• Gathers and analyzes participant feedback to continuously improve training programs.
• Provides post-training support and stays current with product updates, industry trends, and instructional best practices.
• Maintains accurate training documentation, logistics, and personal metrics.

Required Qualifications

• Education:
  
  Bachelor’s or associate degree, or equivalent relevant experience.
• Experience:
  
  Minimum 3 years developing and presenting technical/application training to adult learners, or similar experience; requirements scale with level, from foundational instructional experience at the Product Instructor level to enterprise-wide strategic influence at the principal level.
• Skills:
  
  Strong writing, communication, and presentation skills; good time management and organization; strong customer service orientation; comfort with Microsoft Outlook, Word, Excel, PowerPoint, and standard LMS/e-learning tools.

Preferred Qualifications

• Formal education or certification in instructional design, adult learning, or professional development.
• Industry experience in education technology, healthcare, or business campus solutions.
• Experience designing enterprise-level or certification-track curricula (Advisory and Principal levels).

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodation imposes an undue hardship on the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

Travel requirements vary by product supported, ranging from approximately 4 days per year to 15 days per month. Additional onsite attendance may be required in accordance with the company’s in-office work policy.

• Designs effective learning solutions using…