Technical Account Manager

Technical Account Manager I Job Responsibilities

• Collaborate with cross functional team to solve customers' technical issues that may include product and process application strategies, development of new products, and improvement of customer's process efficiency
• Foster open communication with our customers, R&T laboratories, Sales, and other technical service laboratories throughout the Arclin organization to ensure our customers are receiving the best available technology for their application
• Participate in strategic contract negotiations and provide input on decisions to develop accurate market pricing
• Maintain record keeping for all reports according to established guidelines (contact reports, trial reports, technical service reports, LWO reports, etc.)
• Update customer forecasts and budgets based on customer demand and market dynamics
• Integrate Arclin technology with customer process understanding to develop strategies for improving process performance and ROI
• Make recommendations to management concerning resource needs including personnel and capital improvements
• Network in product areas by attending appropriate trade shows, develop support contacts both within and outside the company, anticipate customer needs, contribute and implement ideas
• Identify and execute on new business opportunities
• Improve efficiency and capability of customer's process by utilizing the latest statistical process control philosophies and techniques; support data management initiatives to improve customer's process understanding

• B.S. Chemical Engineering, Chemistry, Material Science or related discipline required
• 2-5 years of exposure within industrial chemicals, or similar field, exposure to account management/sales preferred
• Ability to grasp the technical and scientific aspects of the product lines and their application in the various market applications.
• Excellent communications (written and oral) and organizational abilities mandatory; willingness to initiate communication channels with new customers
• Working knowledge and experience using Data Analysis (SPC) software – Quality Analyst, DOE software (Stat-ease) and techniques, Data management experience
• Experienced with typical personal computers and associated software (Word Processing, Access, Excel, PowerPoint, Statease, NWA – Quality Analyst software etc.).
• Willingness to travel up to 50% and be on-call to handle customer issues when they arise