Product Support Specialist-Electric Power

Career Area

Operations

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our commercial and industrial electric power customers across the globe. EPD supports a wide range of applications, from backup power to hospitals and emergency power during natural disasters to critical infrastructure for data centers and municipalities. With a history of more than 95 years, our team has world‑class expertise and a proven ability to adapt to changing demands.

We’re committed to providing sustainable and reliable solutions to our customers and to building a better, more sustainable world for future generations.

As a Product Support Specialist, you will provide technical assistance for both standard and non‑standard systems, warranty efforts, and remedial repairs. You will work under the general supervision of the Customer Manager Services.

• Provide technical support, troubleshooting, and resolution of urgent technical issues in a call‑center environment via phone, email, or CRM.
• Complete tickets, weekly time sheets, expenses, and project tasks in a timely manner.
• Stay current with training on all new and updated systems and equipment.
• Assist with parts ordering and warranty analysis.
• Develop training materials and train users on software and hardware.
• Maintain thorough knowledge of ATS, switch gear, and related systems.
• Monitor status of helpdesk tickets, CAT‑ISO RFQ and orders, DSN, and  mailbox.
• Identify and escalatie complex issues to management.

• High school diploma or GED.
• 1–3 years of experience in customer service, problem‑solving, troubleshooting, and/or mechanical assembly.
• Basic Microsoft Office skills.
• Ability to work well in a team environment.

• Ability to understand, assemble, and/or wire diagrams and schematics with precise detail.
• Experience handling high‑volume inbound calls while maintaining professionalism, patience, and positive customer experiences.

• Ability to sit and/or stand for prolonged periods.
• Ability to perform repetitive operations.
• Ability to lift up to 35 pounds.

• Monday through Friday; 8 AM – 5 PM. Additional overtime as needed.

• Resumes are highly encouraged for all applications.
• Relocation assistance is not available for this position.

• Medical, dental, and vision benefits.
• Paid time off (vacation, holidays, volunteer time).
• 401(k) savings plan.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Health lifestyle programs, employee assistance program, and voluntary benefits.
• Career development opportunities and incentive bonus.
• Disability and life insurance, parental leave, adoption benefits, and tuition reimbursement.

February 2, 2026 – February 9, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

$27.25 – $35.45 per hour