Field Services

Alpharetta, United States | Posted on 01/19/2026

OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. We serve clients from 15 offices across 6 countries with a “Follow-the-Sun” model headquartered in Overland Park, Kansas. Our global delivery centers in North America, Central America, and Asia‑Pacific provide onshore, nearshore, and offshore engagement options with 24/7 support and a focus on industries such as Banking, Financial Services, Healthcare, Energy, Communications, Engineering, Retail, Hi‑tech, Manufacturing, Logistics, Government, Defense, and PSUs.

Field Services (onsite)

• Break‑Fix:
  Must be able to work outside of normal business hours, including nights and weekends when needed.
• Remote Hands:
  In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs). Knowledge of operating principles of data center, wireline and IP transport environments. Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters and job aids.
• Cabling:
  Ability to work in overhead rack or grid for extended periods of time pulling long lengths of heavy cables. Handling, installation, and troubleshooting of Ethernet and fiber cables and connectors, including CAT5e, CAT6, structured cable, fan‑outs, single‑mode, multi‑mode, RJ45, and LC.
• Optical Testing and Troubleshooting:
  Complete all activities associated with physically placing equipment identified in project specification documents including routing, lacing, labeling, terminating and local/remote testing and turn‑up of Ethernet, switchboard, fiber and power cables. Utilize optical power meter, stabilized light source, VFL, OTDR, and test equipment to test 10/100G circuits using BERT, RFC
  2544, Ether
  
  SAM (Y.1564), and iPerf.
• Site Audits:
  Review project specifications to validate equipment placement, cable assignments and determine cable lengths, then document results in proprietary databases. Provide timely and accurate feedback to audit/survey requests.
• Racking and Stacking:
  Install, organize, and maintain hardware equipment in data center racks following standard operating procedures. Use hand tools and power tools; learn and retain physical and mechanical installation specifications.
• Decommissioning:
  Safely remove and dispose of outdated or failed hardware following data destruction protocols.
• Hardware Replacement:
  Replace faulty hardware components, including transport routers, servers, switches, and other network & IT equipment.
• Power Management:
  Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively.
• Documentation:
  Read and interpret cut‑sheets for physical network installation, ensuring accurate port connections and cable management.
• AC and DC Power Equipment:
  Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity.

• Minimum of 5 years of experience working as a technician in data center operations or a similar environment.
• Minimum of 5 years of experience in customer service, interacting directly with customers.
• Minimum of 5 years of experience working with data center equipment, including safe handling of live hardware and rack building/installation.
• Minimum of 5 years of experience reading cut‑sheets for physical network installation: identifying port connection locations, positions, and overhead trays for running cables, and relevant patch panels to connect to.
• Minimum of 5 years of experience working with power feeds, including redundancy, ATS, hot/cold aisles, rack builds/installations, networking hardware (cabling, switches, servers), and associated troubleshooting.
• Prior experience working as a field technician or Field Optical Engineer in the telecommunications industry is highly desired.
• Self‑starter with the ability to work independently without continuous supervision.
• Team player with excellent interpersonal communication skills.
• Excellent organizational and administrative skills.
• Effective written and oral communication skills in English.
• Ability to multi‑task and maintain composure in stressful and demanding work environments.
• Understand and follow all common and industry‑specific safety standards to protect personnel and ensure network integrity and reliability.
• Communicate as required with multiple departments to optimize project scheduling, resolve roadblocks, and coordinate material deliveries.
• Use Hyperscale systems and applications to communicate with the customer as needed.
• Adhere to Hyperscale standards to ensure work meets customer quality requirements.
• Ability to lift and move heavy equipment (up to 50 lbs).
• Comfortable working in confined spaces and at heights.
• Ability to work in varying environmental conditions.