Manufacturing Engineer, Poultry

Purpose:

Reduce risk and loss. Monitor, measure, communicate and improve the customer experience of new or revised products by documenting and driving key cross‑functional organizational behaviors in the first year of new product and new service introduction. Assure the successful transition of new products from R&D to Customer Care. Identify opportunities to improve customer satisfaction and generate revenue for JBT. Support the planning and execution of a change process such as the resolution of component obsolescence.

Train or arrange training of service professionals, including assessing and reporting qualification level. Report training status of mechatronic systems in the 12‑month transition period from first field test to Customer Care handoff. Detail this transition process and the rituals that signal transfer of responsibility. Make spare and wear parts available for product for launch date and for the 12‑month transition period.

Measure OTD of parts for new mechatronic systems. Review recommended vs. actual parts usage in transition year. Refine recommended spare parts list and assist in setting initial inventory amounts. Track manufacturing schedule and volume via Kingston operations (to set quantities). Plan and report cross‑functional deliverables during the 12‑month transition period.

Samples include:
Did engineering provide functional specification and manual? Did engineering provide systems engineering documentation? Did engineering provide or arrange training of service professionals and others? Did service provide trainees? Did the trainees reach qualification skill level, list those and dates?

Visit Customers:
Understand the issues our customers and our teams face in the field related to secondary processing (SP) products and services and parts availability. Coordinate closely with Customer Care to improve customer satisfaction and customer experience. Ensure and report planning and execution of service or refurbishment activity. Establish process documents and workflow where needed to implement a service agreed upon by the Product Team and the Direct of Customer Care.

Participate in warranty process and recommended actions involving equipment. Coordinate closely with R&D to improve system performance, lower cost, improve uptime, improve NPD or handoff process. Provide ideas and concepts from working closely with customers and service techs. Identify potential upgrade kits or component improvements that improve customer satisfaction and generate incremental revenue for JBT. Help design and document kits.

Implement KPI, RCI and measurement systems to drive behaviors that improve uptime, reliability or lead to positive customer experience. Gather from multiple sources information on the customer experience of SP product and service and communicate top priority to stakeholders for action and resolution.

Use Salesforce Customer Care module:
Read service reports and advise the Product Team and Engineering Team of major issues. Communicate any database absence or integrity issues. Participate in customer, service team meetings and warranty reviews. Communicate customer feedback on parts price to CC Commercial and Product Teams for review and action. Identify and communicate troublesome parts or missed prospect-to-startup process steps that are diminishing customer satisfaction such as those that harm uptime, fail often, generate losses, or fail infrequently at large cost.

Support the SP Product Manager with field insight on Life Cycle Asset Management (LCAM) and Total Cost of Ownership (TCO). Support the Engineering and Procurement Team with field insight on supplier quality issues, delivery issues, and obsolescence issues.

• Bachelor of Science Degree in Engineering or Project Management Training skills.
Strong organizational, negotiating, planning and influencing skills, verbal and written. Proficiency in Microsoft Office software applications. Attention to detail. Follow through and completion skills. Pleasant assertiveness and determination. Critical thinking skills to interpret and use information from a variety of sources and interpret highly…