Field Service Engineer
Job in
Alpharetta, Fulton County, Georgia, 30239, USA
Listed on 2026-07-26
Listing for:
ENERVEX Inc.
Full Time
position Listed on 2026-07-26
Job specializations:
-
Engineering
Field/Service Technician, Mechanical Engineer, Test Engineer, Systems Engineer
Job Description & How to Apply Below
Description
Summary
Are you a problem solver with a passion for technology and customer support? ENERVEX is seeking a hands-on Technical Support Specialist II with mid-level boiler, combustion, electrical, controls, and mechanical troubleshooting experience. This role supports customers, contractors, sales representatives, and internal teams with boiler exhaust, mechanical draft, control, commissioning, warranty, and product performance issues.
Essential Duties and Responsibilities- Provide timely technical support to domestic and international customers, contractors, representatives, and internal personnel.
- Troubleshoot boiler exhaust, combustion air, mechanical draft, venting, VFD, pressure control, and electrical control issues by phone, email, video call, and on-site support.
- Support installation, startup, commissioning, operation, maintenance, and troubleshooting of ENERVEX systems.
- Interpret field symptoms, wiring conditions, control behavior, fan operation, VFD alarms, pressure readings, and boiler responses to guide practical corrective actions.
- Conduct on-site technical support visits as needed to assist with troubleshooting, commissioning, training, inspections, and performance verification.
- Assist with warranty evaluation by reviewing customer reports, photos, field data, wiring, operating history, and failure descriptions.
- Collaborate with Engineering and R&D on field issue investigations, product improvements, documentation updates, engineering changes, and new product development.
- Support the design, wiring verification, build, testing, and
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