Concierge - Avalon

Position

POSITION/LEVEL:
Concierge FLSA STATUS:
Non-Exempt

Concierge Manager

Seeking a highly motivated, innovative, energetic, and organized Concierge to join the team at Avalon.

Jamestown

Property Management

DATE:
December 2025

• Strong understanding and knowledge of Avalon and the Alpharetta area.
• Must contain a strong emphasis on customer service, a deep understanding of the area, and the ability to creatively think on one's feet.
• Must enjoy serving people and do so with enthusiasm and professionalism.
• Excellent computer skills in Microsoft Office. Basic ability to write and send professional emails.
• Superb verbal and written communication skills.
• Organized, detail-oriented, self-starter, able to work independently and as part of a group.
• Expert researching skills, including print and electronic.
• Proactive, approachable, and solution focused.
• Must be able to work in a fast-paced environment.
• Must be open to change and able to adapt quickly to new directives.
• Verbal Communication, Listening, Customer Service, Customer Focus, People Skills, Action-Oriented, Interpersonal Savvy, Professionalism, Emotional Control, Dependability.
• Must uphold uniform and cleanliness standards.
• Evening and weekend shifts are required.
• Members of the Concierge team must be multitaskers and team players with a positive attitude and demonstrate flexibility. The ideal candidate must be adaptable and organized, with strong prioritization and time management skills.
• Must be 21 years of age or older.

• Act in accordance with the organization's policies, goals, objectives, and core values.
• Provide information and resources by identifying and clarifying guest needs and desires related to Avalon.
• Answer questions, give directions and instructions, develop inventories of services, offer commentary of previous guests, manage and screen messages.
• Provide services requested by acting as an intermediary for personal services, including travel, tickets, restaurant reservations, hotel reservations, and the like.
• Anticipate services required by ascertaining guests' mood and style, identifying options before being asked, developing itineraries.
• Continuously develop knowledge of and build relationships with Avalon vendors and retailers, as well as an in-depth understanding of the Alpharetta area. Participate in educational opportunities, maintaining personal networks.
• Able to perform the skills of a Concierge while being a mobile presence on the property.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Assist with the execution of Property events. Being the go-to person for event vendors during the event.

• Performs other related duties as assigned.

• Computer
• Microsoft Office Suite
• General Office Equipment

• All computer applications and hardware related to performance of the essential functions of the job.

• Conflict Management Resolution
• Organizational and interpersonal skills
• The ability to meet deadlines; accomplish work in order of priority; professionally maintain composure & effectiveness under pressure and changing conditions